Patient Flow Co-ordinator

NHS; Leeds; On-site; GBP 21,000 - 24,000; Full time

Job summary

A leading healthcare provider in Leeds is seeking a Full-time Band 3 role within the Patient Flow Team. This position involves managing patient flow, ensuring safe hospital capacity utilization, and coordinating with staff across multiple units. Candidates should have experience in a demanding environment and possess strong interpersonal and communication skills. This role offers the opportunity to enhance leadership and management skills while contributing to patient care.

Qualifications

• Previous experience of working in a demanding environment with conflicting deadlines.
• Competent in the use of information technology.
• Able to accept delegation and work without direct supervision.

Responsibilities

• Ensure the safe and effective utilisation of hospital capacity and patient flow.
• Liaise with staff on multiple wards/units to establish bed count and planned bed availability.
• Produce regular reports for the clinical site manager on bed availability.

Skills

Good interpersonal skills

Confident and enthusiastic

Willingness to learn and develop their role

Teamworking

Ability to organise and prioritise workload

Competent in written, electronic and verbal communication skills

Current issues in Healthcare

Priorities within an Acute Trust

Education

Basic Skills Maths and English Level 1 (GCSE A-G)

Minimum 2 years experience working in an acute health trust

Job description

An exciting opportunity has arisen within the Patient Flow Team for a Full time Band 3 who has an interest in the flow of patients within a busy acute NHS Trust.

AMS is a large CSU within St James Hospital comprising a dedicated surgical assessment unit and 11 inpatient wards. We are a regional centre for urology, colorectal, gastroenterology, upper GI, HPB and renal services, as well as being responsible for the Leeds Liver Unit, one of a handful across the country.

As a team we are proud of our record in supporting both our emergency and elective flow for the organisation, making sure those patients see speciality surgeons as soon as possible and so those patients get the timely care and procedures they need.

If you are passionate about providing the best care to our patients, this opportunity offers the right individual to showcase and grow their leadership and management skills.

Main duties of the job

The post holder will ensure the safe and effective utilisation of hospital capacity and patient flow, undertaken under the direction and supervision of a registered practitioner. This will include scheduled and unscheduled admissions, internal and external transfers of care.

The post holder will be required to liaise with numerous members of staff and wards to ensure there is effective, efficient patient flow, gather important data for the production of reports to enable the Nurse in Charge and to make decisions on patient movement.

Establish accurate, reliable information to allocate and utilise capacity corporately (which can mean balancing conflicting pressures).

About us

You will be joining an experienced team who manage all acute and elective patient flow throughout the AMS CSU, a CSU that comprises 11 inpatient wards, endoscopy and a dedicated assessment unit. This job can be highly rewarding and essential to the safe and effective delivery of the care that the AMS specialties (gastroenterology, urology, hepatology, upper GI, renal, colorectal and both acute and general surgery) are able to provide.

A large percentage of AMS patients will be assessed and admitted through the Surgical Assessment Unit, therefore close working with and support of JSAU is to be expected.

Leeds Teaching Hospitals is committed to our process of redeploying at-risk members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Job responsibilities

Collect, collate and report a wide range of capacity and patient flow information and report to the Nurse in Charge.

Identify and record planned/elective admissions on a daily basis, liaising with all relevant staff to plan the allocation of beds to these patients under the direction and supervision of a registered practitioner.

Liaise with staff on multiple wards/units to establish the bed count and planned bed availability.

Produce regular reports and updates for the clinical site manager on availability of beds in hospital.

Support ward staff to maximise timely patient discharge.

Will be required to assess and make judgements on a range of operational situations using a critical evaluation approach to solve problems using a variety of solutions.

Be visible, accessible and approachable to staff in all areas of the hospital to ensure good relationships are formed.

Engages actively with Surgical Assessment staff to reduce breaches of the Surgical Assessment Unit and escalate concerns to the Nurse in Charge.

Maintains and promotes confidentiality at all times.

Communicates effectively with clinical staff and patients using telephone, email and face to face.

The post holder will act as a role model for all clinical staff on ward environments, for learning and development of patient flow.

The post holder will have knowledge of and engage with audit activities as required.

The post holder will maintain responsibility for own personal development and will agree annual objectives with their line manager as part of PDP process.

The post holder will seek opportunities to influence service improvements.

The post holder will participate in the development and maintenance of a positive team learning environment.

The post holder will promote and maintain good relationships within the Department and with staff of all disciplines throughout the hospital.

Person Specification

Experience

• Previous experience of working in a demanding environment with conflicting deadlines
• Competent in written and verbal communication skills
• Competent in the use of information technology
• Able to accept delegation and work without direct supervision although supervision will always be available

Skills & behaviours

• Good interpersonal skills
• Confident and enthusiastic
• Willingness to learn and develop their role
• Teamworking
• Ability to organise and prioritise workload
• Competent in written, electronic and verbal communication skills
• Current issues in Healthcare
• Priorities within an Acute Trust

Qualifications

• Literate and numerate - Basic Skills Maths and English Level 1 (GCSE A-G) or a Level 1 pass in the LTHT designated literacy and numeracy assessment or
• Minimum 2 years experience working in an acute health trust
• Previous experience of working in a demanding hospital environment with conflicting deadlines
• Proven organisational skills and ability to prioritise workload with interruptions and changing priorities

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.