Patient Experience & Clinic Operations Coordinator

Bupa; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A health insurance provider is seeking a Clinic Coordinator - Bank to manage patient registration and provide essential administrative support within the Cromwell Hospital. The role involves liaising with patients and insurance firms and ensuring high standards in customer service. Candidates should possess strong communication skills and experience in a customer-focused role. This full-time position offers a competitive hourly rate with various benefits.

Benefits

Flexible working

Family-friendly benefits

Global wellbeing programme

Qualifications

• Experience in a customer service environment.
• Excellent interpersonal communication skills.
• Ability to manage multiple administrative tasks efficiently.

Responsibilities

• Coordinate patient registration and appointments.
• Provide administrative support for clinic operations.
• Liaise with patients and insurance companies regarding services.

Skills

Managing Complaints and concerns

Direct facing Patient/Client interaction

Proven experience of delivering customer services to an exceptionally high standard

Delivering training

Management of a team in a customer service environment

Job description

A health insurance provider is seeking a Clinic Coordinator - Bank to manage patient registration and provide essential administrative support within the Cromwell Hospital. The role involves liaising with patients and insurance firms and ensuring high standards in customer service. Candidates should possess strong communication skills and experience in a customer-focused role. This full-time position offers a competitive hourly rate with various benefits.