Patient & Customer Services Coordinator (Cannabis Care)

Curaleaf International; Sunderland; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare provider in Sunderland is seeking a motivated Patient/Customer Services Coordinator to enhance patient experiences. The role involves communicating with patients through various channels and ensuring all inquiries are addressed competently. Ideal candidates will have a passion for helping others and possess strong organizational skills. A competitive salary and benefits like private medical insurance and a pension scheme are offered, encouraging career growth in a supportive environment.

Benefits

Competitive salary

Excellent holiday allowance

Private medical insurance

Enhanced pension scheme

Life insurance

Free on-site parking

Ongoing development opportunities

Qualifications

• GCSE grade C (or equivalent) in English and Maths.
• Excellent IT skills including Microsoft packages.
• Strong organizational skills and the ability to prioritize.

Responsibilities

• Ensure every enquiry is handled with professionalism.
• Guide patients through their journey, escalating when needed.
• Use bespoke IT systems and maintain electronic health records.
• Handle complaints and escalate issues professionally.

Skills

Adaptable communication skills

Strong organization

Proactive mindset

Excellent IT skills

Attention to detail

Education

GCSE grade C in English and Maths (or equivalent)

Tools

Microsoft packages

Zendesk

Job description

A leading healthcare provider in Sunderland is seeking a motivated Patient/Customer Services Coordinator to enhance patient experiences. The role involves communicating with patients through various channels and ensuring all inquiries are addressed competently. Ideal candidates will have a passion for helping others and possess strong organizational skills. A competitive salary and benefits like private medical insurance and a pension scheme are offered, encouraging career growth in a supportive environment.