Patient Contact Centre Administrator

NHS; Northampton; Hybrid; GBP 24,000 - 27,000; Full time

Job summary

A prominent healthcare organization in Northampton is seeking a full-time Band 3 Administrator for the Patient Contact Centre. Your responsibilities will include managing patient data, scheduling appointments, and handling inquiries. Candidates should demonstrate strong communication and organization skills, along with previous telephone experience. This position offers a salary between £24,937 to £26,598 per year and follows a hybrid working pattern of two days from home and three in the office.

Qualifications

• Excellent computer and data entry skills.
• Strong organisational and communication abilities.
• Ability to work proactively as part of a team and under own initiative.
• Capable of coping well under pressure.

Responsibilities

• Answer incoming and outgoing telephone calls to patients.
• Cancel and reschedule appointments.
• Register referrals into the clinical system.
• Manage overall referral workflow.
• Handle outgoing and incoming post and email enquiries.

Skills

Computer skills

Organizational abilities

Communication skills

Pressure management

Education

Previous experience of telephone based work

Job description

Job Summary

An exciting opportunity for a full-time Band 3 Administrator (37½ hours per week) in the Patient Contact Centre. Responsibilities include registering confidential patient data, managing referrals into the department's clinical system, negotiating and rescheduling appointments, handling incoming and outgoing post, responding to email enquiries, and liaising with patients and clinical professionals over the telephone.

Working Pattern & Hours

Full time 37½ hours per week with rotating shifts: 08:00‑16:00, 08:30‑16:15 or 07:30‑15:30. The role follows a hybrid pattern of two days working from home and three days in the office; this is not a contract for working from home.

Location

Lotus House, 3 Victoria Street, Northampton, NN1 3NR (additional locations possible).

Responsibilities

• Answer incoming and outgoing telephone calls to patients.
• Cancel and reschedule appointments.
• Register referrals into the S1 clinical system and triage referrals.
• Manage overall referral workflow, including pending and follow‑up cases.
• Handle outgoing and incoming post and email enquiries.
• Operate within service hours: Monday‑Friday 08:00‑16:00.

Qualifications & Experience

• Excellent computer and data entry skills.
• Strong organisational and communication abilities.
• Ability to work proactively as part of a team and under own initiative.
• Capable of coping well under pressure.

Essential

• Previous experience of telephone based work.
• Achieved Grade/Years of Experience.

Desirable

• Previous contact centre experience.
• Experience in Customer Services.
• Knowledge of System One and E‑Referral Services.
• Excellent data analysis skills.
• Excellent written and verbal communication skills.

Pay & Employment

Band 3. Salary £24,937 to £26,598 a year pro rata.

Permanent contract, full‑time. Working pattern as described above.

Contact

For further information, contact Tony Heath via email [e-mail] or phone [phone].