Patient Care Coordinator - Medical Receptionist

STANFORD MEDICAL CENTRE; Ovingdean; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare practice in Ovingdean is seeking a Patient Care Coordinator to support the Practice team with reception duties and patient care. The successful candidate will manage communications, assist patients with appointments, and handle administrative tasks. Requirements include GCSE qualifications, effective communication skills, and experience in healthcare settings. This full-time role involves working at multiple locations to ensure effective patient services and requires the ability to handle sensitive matters with professionalism.

Qualifications

• Experience of working with the general public.
• Experience of administrative duties.
• Experience of working in a health care setting.
• Experience working with healthcare professionals.

Responsibilities

• Act as a key point of communication between the Practice and patients.
• Provide timely support to patients accessing the Practice.
• Input data into patients' healthcare records as necessary.
• Maintain and monitor the practice appointment system.

Skills

Excellent communication skills (written and oral)

Clear, polite telephone manner

Competent in the use of Office and Outlook

Effective time management

Good interpersonal skills

Problem solving & analytical skills

Ability to follow policy and procedure

Knowledge of Information Governance

EMIS Web

Education

Educated to GCSE level or equivalent

GCSE Mathematics & English (C or above)

AMSPAR Qualification

NVQ Level 2 in Health and Social Care

Job description

Patient Care Coordinator - Medical Receptionist

We have full time and part time hours available.

Applicants must be able to travel between our main surgery BN1 6AG, and our branch surgeries BN2 9SL and BN2 4GJ.

This role will involve working closely with the Practice team including members of the Primary Care Network Team to support them administratively to deliver and provide safe and effective patient care. To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team.

Main duties of the job

Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

You will be the friendly first point of access for patients, guiding them through the various patient pathways.

You will need to be dynamic and organised, with the ability to understand the complexities of the Practice systems and the wider healthcare system.

You will be responsible for undertaking a wide range of duties including administrative tasks as directed.

The post holder will ensure excellent communication skills, good record keeping, and have experience providing excellent customer service skills.

About us

We are a large practice, we operate across 3 sites our main surgery Stanford Medical Centre, and 2 branch surgeries; The Islingword Road surgery and The Cockcroft surgery.

We have a large GP, Nursing and Administrative team.

GP Team: We have 6 GP partners and 7 salaried GP's

Nursing Team: We have 5 Nurses, a Health Care Assistant, Phlebotomist

Pharmacy Team: We have 3 Pharmacists and a pharmacy technician

Other Clinical staff: Mental Health Practitioner, 3 First Contact Practitioner's

Job responsibilities

Patient Care Coordinator Primary Responsibilities:

To act as a key point of communication between the Practice and GP Practices within the Primary Care Network and other healthcare organisations.

Working to the standards and founding principles set by the Practice.

Provide caring, un-biased and timely support to patients and other individuals accessing the Practice.

Input data into the patients healthcare record as necessary.

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.

Maintaining and monitoring the practice appointment system.

Keeping patients informed of their appointments should they be delayed or cancelled. Process personal, telephone and e-requests for appointments.

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.

Signposting - receive, assist and direct patients in accessing the appropriate service or healthcare professional.

Initiating contact with and responding to, requests from patients, team members and external agencies. Read code data on EMIS Web.

Photocopy documentation as required.

Data entry of new and temporary registrations and relevant patient information as required.

Input data into the patients healthcare records as necessary.

Direct requests for information i.e. SAR, insurance/solicitors letters and DVLA forms to the administrative team

Manage all queries as necessary in an efficient manner.

Processing incoming mail and electronic mail as appropriate.

Carry out system searches as requested.

Maintain a clean, tidy, effective working area at all times.

Monitor and maintain the reception area and notice boards.

Support all clinical staff with general tasks as requested.

Maintaining the efficient patient records system, including filing and following requests.

The list of duties in the job description should not be regarded as exclusive or exhaustive. There will be other duties and requirements associated with the job and the right to update the job description from time to time to reflect changes in or to the job.

Person Specification

Qualifications

• Educated to GCSE level or equivalent
• GCSE Mathematics & English (C or above)
• AMSPAR Qualification
• NVQ Level 2 in Health and Social Care

Experience

• Experience of working with the general public
• Experience of administrative duties
• Experience of working in a health care setting
• Experience of working in a general practice setting
• Knowledge of medical terminology
• Experience working with healthcare professionals across the NHS Network

Skills

• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure
• Knowledge of Information Governance and Data Quality regulations and legislation
• EMIS Web

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.