Patient Care Coordinator

Ridgeway View Family Practice; Wroughton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A busy GP practice in Wroughton is seeking a friendly and reliable GP Receptionist / Administrator. Responsibilities include preparing reception, arranging appointments, guiding patients through an online triage, and assisting healthcare professionals. The ideal candidate should possess strong IT and communication skills, work well under pressure, and have attention to detail. Competitive pay starting from £12.50 per hour, with potential for career development and training provided.

Benefits

Investment in staff training

Support with career development

Qualifications

• Experience of working in primary care or a GP practice preferred.
• Friendly nature with excellent people skills.
• Ability to work as part of a team.
• Quick learner comfortable with using computer systems.

Responsibilities

• Open and prepare reception for surgeries.
• Arrange clinical appointments for patients.
• Follow our online triage system to guide patients.
• Receive and direct patients for appointments.

Skills

Strong IT skills

Communication skills

Ability to work under pressure

Attention to detail

Tools

System One

Job description

We are looking to recruit friendly, enthusiastic and reliable GP Receptionist / Administrator (Patient Care Coordinator) to join our busy GP Practice based in Swindon.

The ideal candidate would be a team player who has strong IT and communication skills. The post holder will need to be able to work well under pressure and cope with conflicting demands. A high level of accuracy and attention to detail is essential.

This is an ideal job for someone looking to start and develop their career in the NHS or someone with experience who thrives in the busy GP environment. The candidate must be willing to learn and have the ability to manage multiple priorities.

In return we offer investment in staff training and support with career development.

Main duties of the job

KeyResponsibilities:

Openand prepare reception for surgeries

Arrange clinical appointments for patients

Follow our online triage system to either guide patients through it over the phone or support them to use it themselves

Receiveand direct patients arriving for appointments

Filingand pulling medical records

Operatesurgery computer and telephone system

Beable to use the photocopier / scanner

Attend Patient Services Team meetings as appropriate and assist with the development and improvement of reception and administrative processes

About us

Ridgeway View Family Practice is a well-established, friendly GP training Practice, with a list size of circa 15,000 patients located at 2 sites in Wroughton & Chiseldon. We are part of the Brunel Health Group and are proud to have been rated as Good by CQC. We strive to provide excellent care to our patients and are supported by dynamic well-established and highly professional teams.

We are seeking to employ versatile and resilient receptionist / administrators (experience is preferable but not essential) who will;

Facilitate the smooth running of reception areas in order to provide patients with a professional and efficient service and provide support to all GPs and other health care professionals.

Job responsibilities

KeyResponsibilities:

Openand prepare reception for surgeries

Arrangeappointments for doctor / nurse clinics

Receiveand direct patients arriving for appointments

Follow our online triage system to either guide patients through it over the phone or support them to use it themselves.

Operate surgery computer and telephone systems

Be able to use the photocopier / scanner

Takegeneral enquiries regarding testresults, prescriptions, fitness to work certificates, requestsfor home visits, patient registrations, medicals.

Attend team meetings as appropriate and assist with the development and improvement of receptionsprocedures

Person Specification

Experience

• Experience of working in primary care or a GP practice
• System One Experience

Interpersonal skills

• - Friendly nature with excellent people skills
• - Ability to work as part of a team
• - Positive outlook and a calm demeanor when things get busy
• - Quick learner who can follow instruction and is comfortable with using computer systems (training will be provided)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experienceFrom £12.50 per hour dependent on experience