Patient Assistant (Receptionist)

NHS; Greater London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A healthcare organization in Greater London is seeking a part-time front face role. Responsibilities include providing excellent patient service, managing appointments, and supporting the administration team. Applicants should have at least 3 months of customer service experience and a positive attitude toward patient relationships. The role offers a salary of £14.80 per hour and is part of a team committed to inclusivity and diversity.

Qualifications

• 3-month customer service experience required.
• Create welcoming environments for patients.
• Desirable experience in a surgery or similar environment.

Responsibilities

• Provide outstanding service to patients at the reception.
• Process requests for prescription and patient transport.
• Maintain cleanliness and organization of the waiting area.

Skills

Customer service experience

Ability to build positive relationships

Teamwork

Education

Education to GCSE level or above

Tools

EMIS clinical system

Job description

Job Summary

Current vacancy is for 28 hours – part time.

Days of working: Monday to Friday – Times to be confirmed.

w Health partnership, We do more than providing NHS General Practice Services, we change our local community while doing it so. We believe in four things: be compassionate; be a friend; have fun; assume it’s possible.

With our support and specialist training well provide, you will be able to continue changing your community from other areas of our administration team, management, clinical or community support. The choice is yours.

We are committed to taking an inclusive approach to recruitment and making it easy for people who feel nervous when doing interviews.

We particularly encourage applications from men, people with disabilities and older candidates, as these groups are underrepresented in our team and can help us better understand patients with similar identities.

We are passionate about creating an inclusive workplace that promotes and values diversity. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process.

Main Duties of the Job

• To be the front face of the organisation and provide outstanding service to patients.
• Contact with patients in reception, through phones or via digital means.
• Care of patients.
• Engagement with patients.
• Administration.
• Continuity of care.

Role Overview

The post holder occupies a particular position of responsibility and trust, as they have access to sensitive patient, staff and business information. The post holder should have excellent organisational skills and have the ability to work as part of a team and also on their own initiative.

Key Responsibilities

• Contact with patients: Provide an excellent first experience of the service by a professional and welcoming manner whenever in contact with patients in person, on the phone or through electronic communication.
• Provide an excellent experience of the surgery by maintaining the waiting area to a high standard and ensuring that all information materials on display are relevant, accessible and up to date.
• Engagement with patients: Encourage patients to engage with the practice through making comments and suggestions; Actively promote the patient questionnaire and other ways of getting patient feedback.
• Care of patients: Process requests for repeat prescriptions according to practice guidelines; Book interpreter/advocates as requested; Assist with interpreting where possible; Process requests for patient transport; Deal with patient samples in a clinically safe manner; Ensure that measures to promote and maintain high levels of hygiene and control of clinical infection are in place.
• Administration: Be a first point of contact for patients requiring general information relating to the practice, procedures, registration finance etc; Post should be opened, stamped, and sorted to the appropriate persons and distributed to the appropriate site daily, in a timely manner; Deliveries should be received, signed for and stored appropriately; Notes should be made up and stored appropriately; Fees for non‑NHS services should be received and appropriately recorded; Filing, scanning and retrieval of paperwork; Registrations and deductions; Information entered on the clinical system should be clear and accurate; Provide general administrative support as required.
• Continuity of care: Handle the appointment system actively to provide, as far as possible, continuity of care with the same clinician; While handling appointment requests with sensitivity promote self‑management as far as possible and maintain a balance between routine and same‑day appointments; Signpost patients to appropriate alternative sources of advice and support; Take messages from patients with accuracy and pass on to appropriate person as soon as possible; Deal with patient correspondence accurately and in a timely manner; Schedule patient treatments or other procedures; Ensure records are available and complete prior to patient visits; Ensure documents, forms and consents are completed prior to, and after treatments; Coordination of reminder procedures.
• Participate in meetings and learning: Play an active role in team meetings and make every effort to build team working; Be responsible for your own learning and development.
• Flexibility: Provide cover for members of the team during episodes of sickness or annual leave. Be prepared to be flexible, and work at other sites. Respond flexibly and positively to changes in the requirements of this post.

Other Responsibilities

• Participate in meetings and learning: Play an active role in team meetings and make every effort to build team working; Be responsible for your own learning and development.
• Manage confidentiality: Respect patients' privacy and handle confidential information as strictly confidential. Only disclose authorized information in accordance with policy.
• Health & Safety: Assist in promoting and maintaining health safety and security; Use personal security systems; Identify risks; Report potential risks.
• Equality & Diversity: Support the rights of patients, carers and colleagues; Act in a manner that respects privacy, dignity and beliefs; Be welcoming and non‑judgmental.
• Personal / Professional Development: Participate in training programmes; Annual individual performance review; Maintain record of personal development.
• Quality: Alert team members to quality issues; Assess own performance; Contribute to team improvement; Manage own time and resources effectively.
• Communication: Communicate effectively with team members, patients and carers; Recognise alternative methods of communication.
• Contribution to Implementation of Services: Apply practice policies and standards; Discuss impact with team; Participate in audits where appropriate.

About Us

Bromley by Bow Health Centre is based within Bow in East London, we are part of the Bromley by Bow Health Partnership.

We have 7500 patients on our site.

Please visit our website for more information.

Bromley by Bow Health Partnership – We are committed to creating healthy communities.

Details

Date posted: 17 December 2025

Pay scheme: Other

Salary: £14.80 an hour

Contract: Fixed term (12 months)

Working pattern: Part‑time

Reference number: A3595-25-0079

Job locations:

• Bromley By Bow Health Centre, St. Leonards Street, London, E3 3BT
• XX Place Health Centre, Alderney Building, Bancroft Road, Stepney, E1 4DG
• 2 Hannaford Walk, London, E3 3FF

Job Description – Summary

To support our Partners, the Community and the rest of our team in delivering the Vision, Mission and Values of the Bromley by Bow Health partnership.

Person Specification – Experience

• Essential: 3-month customer service experience; Build positive relationships with distressed patients; Create welcoming environments; Seek training and promote quality improvement; Collaborate with others.
• Desirable: Experience working in a surgery or similar environment; Use of EMIS clinical system; Administrative experience; 6-month experience directly with the public in a busy environment; Handle high-volume phone calls; Teamwork experience.

Person Specification – Qualifications

• Essential: Education to GCSE level or above (at least 3 GCSEs at A*‑C).
• Desirable: Customer Care training.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check for any previous convictions.

Employer Details

Employer name: Bromley by Bow Health Partnership

Address: Bromley By Bow Health Centre, St. Leonards Street, London, E3 3BT

Website: https://www.bbbc.org.uk/health-centres/

Reference Code

LNKD1_UKTJ