Patient Appointments Coordinator – Hybrid NHS Role

County Durham & Darlington NHS Foundation Trust; Greencroft; Hybrid; GBP 24,000 - 27,000; Full time

Job summary

A regional health organization is seeking a proactive Appointments Administrator for the Central Appointments team in Greencroft. The successful candidate will be responsible for managing patient bookings and administrative tasks, ensuring an efficient and compassionate service. Ideal applicants will have experience in busy office environments, preferably within the NHS, and possess excellent organizational and customer service skills. This role involves hybrid working and a salary range of £24,937 to £26,598 annually pro-rata.

Qualifications

• Experience working in a busy office environment.
• NHS experience is preferred.
• Experience in a call centre setting.

Responsibilities

• Log outpatient referrals on the Patient Administration System.
• Invite and schedule appointments for patients.
• Ensure appointments are booked timely within the Trust’s specifications.
• Maintain data quality when updating patient information.
• Handle sensitive information while adhering to guidelines.

Skills

Organisational skills

Customer service skills

Interpersonal skills

Telephone communication

Flexibility

Education

2 A Levels or equivalent or NVQ Level 3 in Administration/Customer Care

Tools

Microsoft Office

Patient Administration System

Job description

A regional health organization is seeking a proactive Appointments Administrator for the Central Appointments team in Greencroft. The successful candidate will be responsible for managing patient bookings and administrative tasks, ensuring an efficient and compassionate service. Ideal applicants will have experience in busy office environments, preferably within the NHS, and possess excellent organizational and customer service skills. This role involves hybrid working and a salary range of £24,937 to £26,598 annually pro-rata.