Patient Appointment Scheduler — Calm, Detail-Driven Coordination

Prince Personnel Limited; Betton Strange; On-site; GBP 25,000; Full time

Job summary

A leading recruitment agency is seeking an Appointment Booking Coordinator in Betton Strange. This full-time role involves scheduling appointments, managing client communications, and supporting clients with empathy in a busy healthcare environment. The ideal candidate will have customer service experience and strong IT skills, with a starting salary of £25,000 per annum. Perks include a casual dress code and free on-site parking.

Benefits

Casual dress code

Free and on-site parking

Qualifications

• 1+ year experience in customer service or administration.
• Excellent attention to detail and adaptability.
• Positive, empathetic, and team-oriented approach.

Responsibilities

• Creating appointment schedules and booking rooms.
• Coordinating appointments for assessments and follow-ups.
• Managing a caseload of clients and tracking their progress.
• Communicating with clients and clinicians via phone and email.
• Formatting and reviewing documentation for accuracy.
• Conducting audits and maintaining service quality metrics.
• Handling customer service queries with empathy.
• Collaborating with colleagues for a seamless experience.

Skills

Customer service experience

Strong written and verbal communication skills

Time management

Problem-solving

IT proficiency

Education

GCSE or equivalent

Tools

Google Workspace

Adobe tools

Job description

A leading recruitment agency is seeking an Appointment Booking Coordinator in Betton Strange. This full-time role involves scheduling appointments, managing client communications, and supporting clients with empathy in a busy healthcare environment. The ideal candidate will have customer service experience and strong IT skills, with a starting salary of £25,000 per annum. Perks include a casual dress code and free on-site parking.