Patient Advisor

OPTICAL EXPRESS; Tees Valley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading optical care provider in the UK is seeking a full-time Patient Advisor to deliver exceptional care and build patient relationships. Your role will involve assisting patients throughout their journey, from consultations to scheduling treatments. Ideal candidates will have a passion for customer service, strong organizational skills, and clear communication abilities. The position offers a competitive salary starting from £26,000 plus bonuses and numerous employee benefits including free eye tests and ongoing training opportunities.

Benefits

State of the art working environments

29 days annual leave

Free Laser Eye Surgery

Free eye tests

Discounted prescription eyewear

Generous friends and family discount

Ongoing training and development

Pension scheme

Qualifications

• Passion for providing world-class customer service.
• Ability to communicate clearly with diverse people.
• Experience working towards sales targets.

Responsibilities

• Build relationships with patients and maintain communication.
• Assist in patient consultations.
• Schedule treatment dates and discuss finance options.

Skills

Customer service

Strong organizational skills

Clear communication

Job description

Job Title - Patient Advisor

Hours: Full Time - 40 hours

Salary: From £26,000 + Bonus

Location: Darlington with occasional cover at York Clinic

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

• State of the art, modern working environments
• 29 days annual leave
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities
• Pension scheme

It's our Patient Advisor's role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with.

Every day will bring something new, but your day to day role will involve:

• Building relationships with patients and ensuring regular communication prior to and following their treatment
• Assisting in patient consultations
• Scanning patients eyes using state of the art equipment as part of a full health check
• Assisting patients to complete health questionnaires
• Introducing patients to their optometrist
• Scheduling treatment date
• Discussing finance options
• Accurately maintaining patient records
• Occasional travel to York Clinic - normally 1 - 2 times per week ( compensated by the business )

Are you our ideal candidate? The answer is yes if you:

• Have a passion for providing world-class customer service
• Possess strong organisational skills
• Can communicate clearly and articulately with a diverse range of people
• Previous experience working towards sale targets and personal KPI's

  If you believe you have the right skills and attributes for this role, we would love to hear from you.