Patient Advisor

Optical Express Westfield Limited; Coseley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare provider in Birmingham is seeking a Patient Advisor to enhance patient care and ensure a smooth journey through the diagnosis and treatment process. Responsibilities include building relationships with patients, performing eye scans, and maintaining records. The ideal candidate is driven, skilled in communication and negotiation, and has experience with sales targets. The role offers a competitive salary, bonus potential, and numerous employee benefits including training and development opportunities.

Benefits

29 days annual leave

Free Laser Eye Surgery

Free eye tests

Discounted prescription eyewear

Training and development opportunities

Pension scheme

Qualifications

• Passion for excellence and willingness to succeed.
• Experience working towards sales targets and personal KPIs.

Responsibilities

• Build strong relationships with patients.
• Perform diagnostic eye scans after training.
• Relay patient information to ensure smooth journey.
• Maintain accurate patient records.
• Arrange affordable finance options for patients.
• Schedule consultations and surgeries.

Skills

Excellent written and verbal communication skills

Strong negotiation skills

Strong organisational skills

Self-motivated

Commercially aware

Job description

Job Title – Patient Advisor

Location – Birmingham

Hours: Full time, 40 hours ( must be flexible to work Saturdays)

Salary – From £26,000 per annum + bonus

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

It’s our Patient Advisors role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike.

Typical day responsibilities

• Building a strong relationship with our patients
• Performing diagnostic eye scans (full training will be provided)
• Confidently relaying patient information to the optometrist to ensure a smooth patient journey
• Maintaining patient records with accurate and up to date information
• Arranging affordable finance options to suit each individual patient
• Schedule patients’ consultations and surgeries with our optometrists and surgeons

The successful candidate will:

• Be driven and passionate with a willingness to succeed
• Have excellent written and verbal communication skills
• Be able to demonstrate strong negotiation skills
• Be self‑motivated to work with and without supervision
• Possess strong organisational skills
• Be commercially aware whilst providing world‑class customer service
• Have previous experience working towards sale targets and personal KPI’s

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

• An industry leading salary plus excellent bonus potential
• State of the art, modern working environments
• 29 days annual leave
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities
• Pension scheme

If you believe you have the right skills and attributes for this role, we would love to hear from you.