Patient Access Receptionist

Kingston and Richmond NHS Foundation Trust; Kingston upon Thames; On-site; GBP 29,000; Full time

Job summary

A local healthcare provider in Kingston is seeking a Patient Access Receptionist to deliver high-quality reception services for patients attending outpatients clinics. The ideal candidate will possess excellent communication and organizational skills, with opportunities for career advancement and personal development. Responsibilities include recording patient attendance, scheduling follow-up appointments, and providing administrative support. The position comes with a competitive salary of £28,166 per annum and a range of wellness resources for staff.

Benefits

On-site staff nursery

Wellbeing practitioners

Occupational health services

Employee assistance programme

Qualifications

• Must have NVQ Level 2 in Business Administration/Customer Care or equivalent.
• Experience in healthcare administrative systems is necessary.
• Good working knowledge of Microsoft Office applications.

Responsibilities

• Provide a high-quality reception service for patients.
• Record patient attendance details accurately.
• Manage follow-up appointment scheduling.

Skills

Communication skills

Organisational skills

Experience in healthcare administrative systems

Teamwork

Education

NVQ Level 2 in Business Administration/Customer Care

GCSE or equivalent

Tools

Microsoft Office applications

Job description

Patient Access Receptionist

The closing date is 07 January 2026.

The Patient Access Team are looking for an enthusiastic individual with excellent communication and organisational skills to join a team of receptionists. The current admin structure in the Trust provides candidates with plenty of opportunities to develop their skills and progress their career if they wish in a worthwhile role.

Main duties of the job

The role will be to provide a high-quality reception service for patients attending Kingston and Richmond Hospital Outpatients clinics in Main Outpatients, Sir William Rous Unit and Raynes Park Health Centre.

You will be expected to accurately record patient attendance details and manage the scheduling of follow-up appointments across a range of specialties in line with the Trust's Access Policy. You will provide back-office support and help complete a number of administrative duties within the Patient Access team.

About us

Development and staff wellbeing

Your growth and personal happiness matters to us. After all, we can't expect the best from you if we don't invest in your development and nurture your wellbeing. From the moment you join us, we're committed to fostering your professional and personal development with a supportive, empowering environment. Whether you're just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed. We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.

To support your wellbeing, we offer an extensive range of resources, including on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.

We also take every opportunity to thank and recognise the work our teams do, through weekly “shoutouts” and patient feedback, monthly and staff awards.

Job responsibilities

Please see the attached supporting document which contains more and person specification information about the role.

Person Specification

Education/Qualifications

• NVQ Level 2 in Business Administration/Customer Care or acquired equivalent experience
• GCSE or equivalent

Experience

• Experience of healthcare administrative systems and processes
• Experience of working within a multi-disciplinary team
• Experience of working with the public

Knowledge

• Demonstrate a good working knowledge of computer systems and be capable of using Microsoft Office applications
• Awareness of patient pathways

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Kingston and Richmond NHS Foundation Trust

£28,166 a yearper annum Inclusive of (Outer London) HCAS