Patient Access & Booking Coordinator

CHEC; Preston; On-site; GBP 25,000 - 30,000; Full time

Job summary

A healthcare organization in the UK is seeking Patient Booking Coordinators to join their team. This role involves being the first point of contact for patients and healthcare providers, processing referrals, and booking appointments. Strong teamwork, IT literacy, and excellent communication skills are essential. The candidate will thrive in a busy contact center environment, ensuring outstanding service and building strong relationships. This is an opportunity to help enhance patient access to vital healthcare services.

Qualifications

• Must work effectively as part of a team.
• Strong IT literacy to navigate various systems.
• Ability to maintain service levels under pressure.
• Empathy and patience are essential for working with referrals.
• Strong communication skills and comfort speaking on the phone.

Responsibilities

• Be the first point of contact for patients and practitioners.
• Liaise with healthcare providers using telephone and online systems.
• Process referrals and book patient appointments efficiently.
• Perform ad hoc administration duties as required.

Skills

Teamwork

IT literacy

Communication skills

Ability to work under pressure

Job description

A healthcare organization in the UK is seeking Patient Booking Coordinators to join their team. This role involves being the first point of contact for patients and healthcare providers, processing referrals, and booking appointments. Strong teamwork, IT literacy, and excellent communication skills are essential. The candidate will thrive in a busy contact center environment, ensuring outstanding service and building strong relationships. This is an opportunity to help enhance patient access to vital healthcare services.