Pathology IT Administrator

Royal Wolverhampton NHS Trust; Wolverhampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A major NHS trust in the West Midlands is seeking a Pathology IT Technical Administrator to support and maintain IT infrastructure for Pathology services. The role involves managing user accounts, providing helpdesk support, and collaborating with internal and external teams for seamless operations. Ideal candidates will possess strong analytical skills and technical communication abilities, contributing to the Trust's commitment to delivering quality care.

Benefits

Flexible working arrangements

Supportive working environment

Qualifications

• Experience in supporting IT infrastructure.
• Ability to perform system investigation and troubleshooting.
• Strong communication skills for diverse stakeholders.

Responsibilities

• Support and maintain IT infrastructure for Pathology services.
• Manage user accounts and provide helpdesk support.
• Collaborate with internal teams for system upgrades.

Skills

Analytical skills

Technical communication

User account management

Troubleshooting

Job description

The Pathology IT Technical Administrator plays a pivotal role in supporting and maintaining the IT infrastructure within Black Country Pathology Services (BCPS). Reporting to the Pathology IT Service Lead, the post holder acts as a lead technical specialist responsible for the day‑to‑day operation of pathology IT systems, including system integration, troubleshooting, user account management, and helpdesk support. The post holder will be responsible for the day-to-day running of the Pathology IT systems within the Trust and external links to other organisations.

Providing systems support for the Pathology laboratory system. To perform investigation of IT system malfunction, integration support, small systems advice and policies, together with maintaining general housekeeping and providing management of system user accounts & passwords.

Also providing first line helpdesk support to the users of the Pathology systems, this includes the maintenance of the pathology customer relationship management application.

This role involves close collaboration with internal teams and external suppliers to ensure seamless system upgrades, data integrity, and compliance with Trust policies. The administrator will also contribute to performance monitoring, training delivery, and the development of IT policies and procedures. Flexibility, strong analytical skills, and the ability to communicate complex technical information to diverse stakeholders are essential.

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients. We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020. The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.