Pasta Counter Manager

Pasta Evangelists; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading food retailer in Harrods is seeking a Pasta Counter Manager to oversee the daily operations of the Pasta Counter. This role involves managing a team, ensuring exceptional customer service, and maintaining compliance with food safety standards. The ideal candidate will have a passion for fresh pasta, experience in food retail or hospitality, and strong leadership skills. Join a dynamic team with competitive pay and great benefits including discounts and annual leave.

Benefits

Competitive salary

Discretionary discount in Harrods

Free Pasta Evangelists products

Referral bonus Scheme

Cycle to work scheme

28 days paid annual leave

Qualifications

• Previous experience in hospitality or food retail, ideally in a supervisory role.
• Confident leader able to motivate and develop a team.
• Strong communicator with a customer-focused approach.

Responsibilities

• Oversee day-to-day operations of the Pasta Counter.
• Manage the team and ensure exceptional customer service.
• Handle food ordering, stock counts, and deliveries.

Skills

Leadership

Customer service

Product knowledge

Organizational skills

Problem-solving skills

Job description

Pasta Counter Manager

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Department: Harrods Pasta Counter

Employment Type: Full Time

Location: Harrods

Reporting To: General Manager

Description

The Pasta Counter Manager is responsible for overseeing the day-to-day operation of the Pasta Counter in the Harrods Food Hall and managing the counter and stockroom. This involves ensuring high presentation standards, effective stock control and smooth operations, as well as leading the team to deliver exceptional customer service and maintaining full compliance with food safety and company standards.

The counter is open from 10am to 9pm, Monday to Saturday, and from 11:30am to 6pm on Sundays.

What you'll do at Pasta Evangelists:

• Responsible for the overall operation of the Pasta Counter and the team.
• Manage the team on a day-to-day basis while also greeting, serving, and engaging with customers to deliver an exceptional customer experience.
• Manage rotas and take ownership of the team labour budget.
• Maintain strong product knowledge to confidently answer customer questions, make recommendations, and drive sales through effective upselling.
• Ensure up-to-date knowledge of both Harrods and Pasta Evangelists policies and procedures.
• Stay informed on current sales, promotions, and product launches.
• Responsible for food ordering, stock counts, and managing deliveries upon arrival.
• Ensure all team members, including yourself, complete required training, including food safety and health & safety, and consistently adhere to company standards.
• Maintain exceptional cleanliness and presentation standards across the counter, including pasta and sauce displays.
• Ensure full compliance with food safety requirements at all times.
• Act as the key point of contact with the Pasta Evangelists central team regarding communications, product range, marketing, and social initiatives.

Who you are:

• Passionate about food, with a genuine love for fresh pasta and Italian cuisine.
• Previous experience in the hospitality or food retail sectors is required, ideally in a supervisory or management role.
• Confident leader with the ability to motivate, develop, and support a team.
• Excellent communicator with a strong customer-focused approach.
• Well organised, able to plan effectively and perform under pressure in a fast-paced environment.
• Strong problem-solving, decision-making, and delegation skills.
• A hands-on, collaborative team player who leads by example.
• ... A pasta lover!

What we can offer:

• Competitive salary to attract best talent
• Join a dynamic, fast-moving & diverse team
• Discretionary discount in Harrods
• Free Pasta Evangelists products
• Referral bonus Scheme
• Cycle to work scheme
• 28 days of paid annual leave (bank holidays inclusive)