Passenger Experience Assistant (FTC until 31st October 2026)

London Southend Airport; Southend-on-Sea; On-site; GBP 10,000 - 40,000; Full time

Job summary

A UK-based airport is hiring a Passenger Experience Assistant to ensure high-quality service and support to passengers. You'll check in passengers, assist with boarding, and help those with reduced mobility, embodying the airport's 'One Team' culture. The position offers full-time and part-time options, with flexible shifts and numerous benefits available, including vocational training and health services. Ideal for those with excellent communication skills and a strong customer service background. Apply now for this exciting opportunity!

Benefits

Fully funded apprenticeships

Medicash healthcare benefits

Wellbeing app access

Gym membership discounts

Cycle to Work Scheme

Costco Membership

World Duty Free Discount

Arriva bus discounts

Qualifications

• Strong communicator with the ability to thrive in a team setting.
• Proven experience in customer service with a focus on the highest standards.

Responsibilities

• Attend to passenger needs and requests.
• Check passengers and baggage in for flights.
• Support boarding of passengers at departure gates.
• Assist passengers requiring mobility support.
• Embody the 'One Team' culture and undertake various business activities.
• Work flexible shifts including early mornings and late nights.

Skills

Strong communication

Effective teamwork

Customer service experience

Job description

About London Southend Airport

Our SENsational colleagues are what make our airport thrive. Our goal is to develop each and every one of our colleagues’ skillsets by investing heavily in training and development throughout their careers, creating a culture of internal development and progression. A number of our senior leadership team began their career with us in an entry level role, the sky is the limit here at LSA.

As one of the key employers for Southend City we aim to always ensure that our roles are accessible to the community. We are committed to providing equal opportunities and creating an inclusive environment for our colleagues.

Now is an exciting time as ever to join our airport. As a business, we are constantly growing, resulting in a wealth of roles to choose from, many that you may not have considered before, we’re talking, Air Traffic Control, Fuelling, Car Parking, Rail, Security, Ground Maintenance, Firefighters, Cleaning, Technical Services and so much more. There really isn’t a better time to join team SENsational ✈

Passenger Experience Assistant – FRONT OF HOUSE

London Southend Airport

Fixed term contract ending 31st October 2026

Full time (37.5hrs pw) and part time (20hrs or 14 hrs) available

expected start date - 09/02/2026 (vetting and referencing dependant)

About The Role

Our Passenger Experience Assistants play a pivotal role in the day to day operating and presentation of our airport, as one of the first faces our passengers see they are responsible for ensuring the exemplary standard of service our passengers have grown to expect, and enjoy, are consistently met. We bet you’re thinking “so what is it I will actually be doing day to day?” well….​

• I will attend to the needs and requests of all passengers.
• I will check passengers and their baggage in for their flights at the check in desks.
• I will support with the boarding of passengers onto their flights via the departure gates.
• I will provide supported movement to passengers who require it, for example, someone with reduced mobility.
• I will assist in reasonable requests to support additional duties across the business.
• I will fully embody the Airports ‘One Team’ culture and understand that there may be times when I am required to undertake other activities to support the needs of the business.
• I understand that the Airport is in operation 24/7 so I may be scheduled and expected to work any shift during operating hours, this will include early mornings, late nights, weekends, and bank holidays.

Skills, Knowledge And Expertise

• I am a strong communicator.
• I can work effectively on my own and as part of a team.
• I have customer service experience and always strive to deliver the highest standards.

If you require any reasonable adjustments regarding these points, please talk to us during the interview process.

Please be advised, we reserve the right to close this advert early should we reach a suitable number of applicants.

Benefits

• Apprenticeships – we are proud to offer our colleagues the opportunity to gain valuable qualifications from level 3 through to level 7 (Master’s Degree Level) all whilst being at work. These courses are fully funded and available in a huge variety of disciplines.
• Medicash - London Southend Airport fund cover for all airport colleagues. Giving colleagues access to virtual GP & Physio appointments, access to the Skin Vision app, several retail discounts, and with our bespoke healthcare cash plan, you can claim back what you spend on your everyday health expenses.
• Access to a Wellbeing app containing amazing features such as a mood tracker, live chat or telephone counselling service.
• ‘My Gym Discounts’ giving up to 25% off memberships with over 3,800 gyms throughout the UK.
• Cycle to Work Scheme giving a saving of up to 21-39%RRP on bikes and accessories
• Costco Membership scheme.
• World Duty Free Discount.
• Arriva buses discounts.

Sound good? Hit that apply button, we can’t wait to hear from you!