PASS Team Leader

York St John University; York and North Yorkshire; On-site; GBP 30,000 - 34,000; Full time

Job summary

A higher education provider in York is seeking a dedicated PASS Team Leader. The successful candidate will oversee a sub-team, supporting academic programs and ensuring high-quality service delivery. Responsibilities include task management, training team members, and collaborating with stakeholders. Experience in office environments, strong computer skills, and team leadership are essential. The role offers opportunities to enhance the student experience and improve administrative processes, contributing to the success of the university's academic mission.

Benefits

Flexible working hours

Opportunities for professional development

Qualifications

• Experience in an office environment with high computer literacy.
• Ability to communicate effectively at all levels.
• Experience leading teams is preferred.

Responsibilities

• Manage a small sub-team providing support for academic programmes.
• Oversee task management and staff training.
• Act as point of contact for academic staff and stakeholders.

Skills

Office environment experience

Excellent computer literacy

Problem-solving skills

Team player

Leadership experience

Tools

Microsoft Office

Customer Relationship Management (CRM) software

MS Teams

Job description

Pass Team Leader

Department: Student & Academic Administration
Location: York
Salary: £30,378 to £33,951 per annum
Contract Duration: 18/09/2026
Closing Date: Sunday 04 January 2026 at midnight
Interview Date: Monday 19 January 2026
Reference: 215-25
Full time Fixed-Term

Location - York

Salary - £30,378 to £33,951 per annum

Introduction to YSJ University

Situated in the heart of the historic city of York, and with the addition of our London Campus, York St John University has a long and proud tradition as a distinguished higher education provider. Our success is founded on the quality of academic teaching and research, our thriving campus environments, our professional and pastoral support, and our values of an inclusive, innovative and ambitious community with a strong sense of belonging.

The Team

Our Programme Administration & Support Service (PASS) provides a professional administrative service to students and academic staff across our Academic Schools based on our York and London campuses. Our ethos is to hold the student experience at the heart of everything we do, and we strive to provide a quality of service at all times.

The Role

For the role of PASS Team Leader, we are seeking to appoint a highly experienced administrator who is proactive, self-motivated and an excellent communicator, who ideally has prior experience of leading others.

You will line manage a small sub-team within PASS providing a professional administration service that supports the delivery of the University’s academic programmes, acting as a point of contact for academic staff, external partners and stakeholders (as appropriate) associated with these programmes. As Team Leader you will oversee the management and prioritisation of tasks, ensuring the team are trained and supported. You will work closely and collaboratively with fellow Team Leaders and the PASS Manager to review, manage and reallocate staff as necessary across the whole PASS team and proactively identify and address process improvement opportunities.

On a day-to-day basis you will also perform a variety of administrative tasks and you may be allocated at least one specific programme area to act as an administrative lead for and may be called upon to support the wider PASS team in response to changing demands. Tasks include arranging and minuting meetings, supporting with quality-related and assessment activities, assisting with travel booking arrangements and working closely with our Student Hub team and our CRM to manage student queries. You will also provide expert advice to colleagues across the university in relation to policies and processes.

This role will provide a great opportunity to build relationships throughout the York St John community and play a key role in the development of the PASS team and part we play in supporting students to achieve success.

Required skills and experience

You will have experience of working within an office environment and have an excellent standard of computer literacy with standard software packages (Microsoft Office, Outlook and online collaborative software such as MS Teams etc.). Experience of working with Customer Relationship Management software would also be ideal. A professional approach, excellent ability to multi-task, problem-solving skills and willingness to work as effectively and efficiently as possible to provide high-quality service is essential. You will be a team player and have the ability to communicate at all levels with a cross-section of people. Experience of leading others would be ideal.

Additional Information

For any informal enquiries please contact Lindsey Kelly via [e-mail]

It is anticipated that the selection process will include an interview and a test. Further details will be provided if you are shortlisted for interview.

Unfortunately this role is not eligible for Skilled Worker Visa sponsorship however we welcome your application if you are able to evidence right to work in the UK via an alternative route.

Flexible working is available with some presence on our beautiful city centre York campus, as determined by business need.

Closing Date - Sunday 04 January 2026 at midnight

Provisional Interview Date - Monday 19 January 2026