Parts Advisor

Brownhills Motorhomes Ltd; Newark on Trent; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading motorhome dealer in Newark on Trent is looking for a Parts Advisor to join their busy team. The role involves handling customer inquiries, managing parts orders, and maintaining accurate records using a CRM system. Successful candidates will possess excellent communication skills, good IT abilities, and time management capabilities. This position offers a chance to be part of the UK's largest motorhome dealer, featuring a collaborative environment and various employee benefits, including medical and life insurance.

Benefits

Pension

Medical Insurance

Life Insurance

Staff discount in on-site Café and Accessory Shop

Qualifications

• Must have good IT skills and excellent communication skills.
• Ability to manage a busy schedule and meet strict deadlines.
• Experience handling customer inquiries and managing parts orders.

Responsibilities

• Act as a front of house retail parts advisor for various inquiries.
• Use manufacturer websites to identify parts accurately.
• Manage customer correspondence efficiently through the CRM system.

Skills

Excellent communication skills

Good IT skills

Time management

Cheerful nature

Tools

CRM system

Worldpay

Royal Mail

FEDEX

DHL

Pinewood

Job description

As part of a large team, the position is fast paced and one which requires working autonomously at times. Duties include but are not limited to:

• Front of house retail parts advisor for walk in, phone, email, CMS and shared email enquiries. Generating quotations for habitation, mechanical and bodyshop parts and answering queries regarding orders
• Creating welcoming working relationships with customers to promote reliability, responsibility and trust to retain a returning customer base
• Using manufacturer websites to ensure correct identification of parts/communicating with manufacturers to gain part numbers, prices, availability and confirm ETA's
• Adding customer correspondence onto CRM system including part chases and customer updates
• Money handling, end of day banking and taking online payments via Worldpay
• Completion of day to day CRM diary
• Picking, packing, invoicing and franking daily workflow using Royal Mail, FEDEX and DHL systems
• Monthly reduction of retained and outstanding enquiries
• ADHOC duties include; Goods inwards; helping the goods in team sign in parts from couriers, checking niche parts against FAF to confirm suitability, checking all items for damage, allocating location for goods if they are to stay in stock, posting out goods using Royal Mail, TNT and DHL systems, updating CRM with status of parts, loading delivery errors for incorrect and damaged goods
• Receive and sign in inbound goods from external couriers
• Allocate parts to correct job/enquiry/booking via pinewood
• Book parts onto system and check for delivery errors within the 48 hour delivery period provided by manufacturer
• Checking niche parts against FAF to confirm suitability
• Confident with a cheerful nature, punctual and have the ability to meet strict deadlines. You must have good IT skills and possess excellent communication skills. You will need to have very good time management skills, be able to follow specific instruction and manage a busy schedule.
• Brownhills Motorhomes are currently seeking a Parts Advisor; this is an exciting opportunity to join our busy team.

We are the UK's largest Motorhome dealer and one stop destination for all Motorhome requirements. We sell new and used motorhomes, parts and accessories, undertake motorhome services/repairs and have an onsite cafe and leisure facilities. We employ around 200 staff at our 13 acre site.

Normally Monday to Friday 8.30 am to 5.00 pm. Additional benefits to you: Pension Medical Insurance Life Insurance Staff discount in our on-site Café and Accessory Shop.