Parts Advisor

Outlier AI; Horsham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A well-established operation in Horsham is seeking a Parts Advisor. This role offers a stable weekday schedule with a salary of £30,000 and opportunities for development. The ideal candidate enjoys customer interaction, offers advice on technical components, and supports engineers in a dynamic environment. Key responsibilities include managing stock levels, sourcing components, and ensuring customer satisfaction. If you are reliable and organised with strong communication skills, apply now to take the next step in your career.

Benefits

Great holiday entitlement

Manufacturing training

Clear progression opportunities

Qualifications

• Previous experience in a parts, service, or technical support role.
• Confidence using computer systems and electronic catalogues.
• A strong eye for detail and good organisational skills.

Responsibilities

• Act as the first point of contact for enquiries, offering advice and processing orders.
• Accurately identify and catalogue components using EPC systems.
• Manage stock levels and ensure availability of fast‑moving machinery parts.

Skills

Reliability

Strong communication skills

Organisational skills

Tools

EPC systems

Job description

Parts Advisor – Horsham

We're recruiting for a Parts Advisor to join a well-established operation in Horsham, offering a stable, weekday-only role with genuine development opportunities. This position is ideal if you enjoy customer interaction, working with technical components, and building a long-term career in a supportive environment.

Why apply / What's in it for you?

• £30,000 salary
• Monday to Friday working hours – no weekends
• Great holiday entitlement
• Manufacturing training to broaden technical knowledge
• Clear progression and career development opportunities

Key Responsibilities

In this role, you'll be responsible for supporting customers and internal teams by ensuring the right parts are supplied efficiently.

• Act as the first point of contact for enquiries, offering advice and processing orders by phone, email, or face‑to‑face.
• Accurately identify and catalogue components using EPC systems and technical manuals.
• Manage stock levels, complete stocktakes, and ensure availability of fast‑moving machinery parts.
• Sourcing components from manufacturers and suppliers, negotiating for cost‑effective purchasing.
• Receive deliveries, check for discrepancies, and organise outbound dispatch.
• Support engineers and service teams to keep jobs running on schedule within a plant hire environment.
• Handle invoices, returns, warranty claims, and maintain accurate system records.
• Keep the parts counter and display areas clean, organised, and sales‑focused.

What we're looking for

We're looking for someone who brings reliability, organisation, and strong communication skills.

• Previous experience in a parts, service, or technical support role.
• Confidence using computer systems and electronic catalogues.
• A strong eye for detail and good organisational skills.
• Comfortable dealing with customers and internal stakeholders.
• A proactive approach and willingness to learn and develop.

If you're looking to take the next step as a Parts Advisor in Horsham, this is a fantastic opportunity to join a business that values training, progression, and work‑life balance. Apply now to find out more.