Parts Advisor

New Resource Group; Bristol; On-site; GBP 20,000 - 28,000; Full time

Job summary

A dynamic automotive company in England is seeking a proactive Parts Advisor to support customers and ensure accurate parts delivery. The successful candidate will handle enquiries, process orders, and maintain strong customer relationships. If you excel in a busy environment and value excellent service, this role offers the opportunity to contribute significantly to the team.

Qualifications

• Proactive and customer-focused mindset.
• Attention to detail in managing parts orders.
• Strong communication skills for customer interaction.

Responsibilities

• Provide expert guidance and support to customers at the counter and over the phone.
• Build and maintain long-term relationships with customers.
• Accurately input orders into the MAM system.

Job description

Summary

We are seeking a proactive and customer-focused Parts Advisor to become a key member of our client’s busy automotive team.

This role is central to ensuring both trade and retail customers receive the right parts and support, quickly and accurately.

If you enjoy a dynamic environment where every day brings new challenges, and value delivering excellent service, this could be the perfect role for you.

As a Parts Advisor, you will handle customer enquiries, process orders, and coordinate parts preparation for collection or delivery. Your expertise and attention to detail will directly support the smooth running of our workshop and sales operations.

Key Responsibilities

• Provide expert guidance and support to customers at the counter and over the phone, ensuring the right parts are supplied efficiently.
• Build and maintain strong, long-term relationships with trade and retail customers through professional service and product knowledge.
• Accurately input orders into the MAM system and manage associated administrative tasks.
• Organise, pick, and pack parts ready for collection or delivery, maintaining high standards of accuracy.
• Promote relevant offers and parts promotions where appropriate to enhance customer experience.
• Process payments and manage customer returns in a timely and professional manner.
• Work collaboratively with colleagues to ensure smooth, customer-focused...