Partnerships Manager

Livi Healthcare; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading digital healthcare provider in London is seeking a Partnership Manager to support key partnerships in clinical services. The role will involve managing daily operations, enhancing service delivery, and collaborating with internal teams for performance monitoring. Successful applicants will have experience in partnership or account management, strong communication skills, and a proactive mindset focused on continuous improvement. The position offers a competitive salary and hybrid working arrangements.

Benefits

Competitive Salary

Hybrid working

28 days annual leave plus Bank Holidays

Free Digital GP appointments

Matched pension contributions

Death in service insurance

Team socials and meet-ups

Growth opportunities in digital health

Qualifications

• Experience in partnership, account management, or customer management roles.
• Comfortable working with KPIs, SLAs and performance data.
• Strong written and verbal communication skills.

Responsibilities

• Act as the day-to-day point of contact for assigned partners.
• Monitor partner performance metrics and identify trends.
• Support improvement initiatives to enhance patient experience.

Skills

Partnership management

Relationship building

Data analysis

Communication skills

Problem-solving

Job description

Despite healthcare spending at an all-time high, patient waiting time is getting longer, and patients aren’t accessing the quality of care they deserve. At Livi, we believe we can play a unique role in changing this.

As Europe’s leading digital healthcare provider and one of the largest healthcare providers in Sweden, we believe that providing accessible and affordable healthcare has never been more important. Our vision has been consistent and clear: great healthcare for everyone. Do you share our vision and want to be part of shaping the future of healthcare?

About the job

This role supports the Head of Strategic Partnerships in the day-to-day management and performance of Livi’s key partnerships across clinical services and supplier networks. The role focuses on operational delivery, relationship management, and performance monitoring to ensure partner services are delivered in line with agreed SLAs, KPIs and contractual commitments.

Acting as a primary day-to-day contact for assigned partners, the role works closely with internal operational, clinical governance, product and service delivery teams to resolve issues, support governance processes, and contribute to continuous improvement across patient pathways and customer journeys.

Initially, the role will focus on digital partnerships, including private insurance partners and specialist lifestyle partners, supporting pathways such as pharmacy, diagnostics and specialist referrals. As the partnership portfolio evolves, responsibilities may adapt in line with business needs.

What You Will Do

Partnership Management & Relationship Building

• Act as the day-to-day point of contact for assigned partners, including digital health, private insurance and specialist lifestyle health partners
• Build and maintain positive, collaborative working relationships with partner stakeholders to support smooth service delivery
• Coordinate regular partner meetings, including preparation of agendas, performance materials and follow-up actions
• Support governance and performance review meetings, including contributing data, insights and updates for external and internal audiences

Operational Delivery & Performance

• Support delivery against agreed SLAs, KPIs, OKRs and contractual commitments
• Monitor partner performance metrics, identify trends or issue, and elevate risks or concerns appropriately
• Work closely with internal operational teams to help resolve day-to-day issues and support service continuity
• Use data and reporting tools to support issue tracking, performance monitoring and opportunity identification

Pathway & Efficiency Optimisation

• Review patient journeys and operational processes to identify friction points or inefficiencies
• Support improvement initiatives aimed at enhancing patient experience, service quality and operational efficiency
• Contribute to the optimisation of clinical and non-clinical pathways across pharmacy, diagnostics, specialist referrals and digital services
• Assist with internal and external projects related to service improvement, cost control and performance optimisation

Cross-Functional Collaboration

• Act as a liaison between partners and internal teams including operations, clinical governance, product, performance and service delivery
• Ensure partner requirements and issues are clearly communicated internally and followed up appropriately
• Support the Head of Strategic Partnerships with preparation of materials for business cases, reporting and planning activities
• Work with sales and marketing teams to support partner communications, education initiatives and insight sharing

Reporting & Governance

• Produce accurate, timely and data-informed reports for internal and external stakeholders
• Support compliance with contractual, clinical and operational governance requirements
• Maintain clear records including meeting notes, action logs, escalation tracking and documentation

Who You Are

Essential

• Experience in partnership, account management, or customer management roles
• Comfortable working with KPIs, SLAs and performance data.
• Strong written and verbal communication skills, with confidence contributing to meetings and presenting information clearly
• Proactive, organised and solutions-focused mindset, with an interest in continuous improvement

Desirable

• Experience working in digital health, healthcare or health services
• Exposure to pathway improvement, service design or operational efficiency initiatives
• Experience working in a fast-paced or scaling organisation

We Offer You

• Competitive Salary
• Hybrid working
• 28 days annual leave plus Bank Holidays
• Free Digital GP appointments through the Livi App
• Matched pension contributions (up to 6%)
• Death in service insurance cover
• Team socials and meet-ups
• Opportunity to grow your partnership management experience in a fast-scaling digital health business

Join us and shape your future as well as ours!
If you think you’re up to the challenge, come and help us to grow, innovate and develop! A diverse workforce is an absolute necessity for anyone with a vision like ours: to provide great healthcare for everyone. Therefore we celebrate differences and are committed to creating an inclusive environment where all employees can truly belong and thrive. We offer a hybrid way of working where we aim to be at our great office at least 2/3 days a week to cater for a great relationship with our colleagues.

About Kry/Livi
Kry/Livi is the European leader in digital healthcare, allowing patients to see a doctor, nurse, or psychologist online within minutes. We also combine digital with physical care, transforming how millions of patients access healthcare. Headquartered in Stockholm, we are committed to improving the world’s health through innovation, one patient at a time. In Sweden and Norway we are called Kry. In the UK and France, we operate under the name Livi.

Submissions and Questions
Please submit your application by including your CV, LinkedIn, GitHub, or Portfolio (where applicable). No submission will be accepted via email, nor when the job posting has become inactive. All applications must go via the careers site or an official Kry / Livi job post.