Part-Time Retail Customer Service Leader – Betting Shop

Entain; Wrexham; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading sports betting company in Wrexham is seeking a Retail Customer Service Manager. This part-time role focuses on delivering exceptional customer service in the dynamic environment of betting shops. You will take bets, process transactions, and build strong customer relationships while maintaining shop standards. A passion for customer service and effective communication skills are essential. Expect competitive pay and benefits, including healthcare support and development opportunities.

Benefits

Pension Scheme

Healthcare support

Discounts with retailers

Development opportunities

Optional overtime

Qualifications

• Must be 18 years of age or over to work in a betting shop.
• Passion for delivering great customer service.
• Ability to communicate effectively and build strong relationships.
• Self-motivated and proactive individual.
• Able to work independently or as part of a team.
• Calm and professional in challenging situations.

Responsibilities

• Deliver outstanding customer service in the shop.
• Handle customer complaints with empathy.
• Process bets on various sports and events.
• Maintain high shop standards and cleanliness.

Skills

Customer Service

Communication

Problem-solving

Cash Handling

Typing

Job description

A leading sports betting company in Wrexham is seeking a Retail Customer Service Manager. This part-time role focuses on delivering exceptional customer service in the dynamic environment of betting shops. You will take bets, process transactions, and build strong customer relationships while maintaining shop standards. A passion for customer service and effective communication skills are essential. Expect competitive pay and benefits, including healthcare support and development opportunities.