Part-Time Reception Team Lead | Patient Care & Ops

NHS; Leeds; On-site; GBP 60,000 - 80,000; Part time

Job summary

A local medical practice in Leeds seeks an experienced Team Leader to oversee reception operations and manage a small team. The ideal candidate will handle escalated patient queries and ensure best practices in a busy environment. Responsibilities include staff management, training, and maintaining a positive work atmosphere. The role requires flexibility and a customer-focused approach, with part-time hours offered from Monday to Friday. Competitive pay based on experience is provided.

Qualifications

• Experience supervising a small team.
• Excellent communication skills are essential.
• Ability to handle confidential information.

Responsibilities

• Oversee reception workforce responsibilities and staff rotas.
• Manage patient queries escalated from reception.
• Conduct annual appraisals and provide direction.

Skills

Supervisory experience

Excellent written and verbal communication

Effective delegation skills

Experience in a busy reception

Teamwork

Education

GCSE grade A to C in English and Maths

Job description

A local medical practice in Leeds seeks an experienced Team Leader to oversee reception operations and manage a small team. The ideal candidate will handle escalated patient queries and ensure best practices in a busy environment. Responsibilities include staff management, training, and maintaining a positive work atmosphere. The role requires flexibility and a customer-focused approach, with part-time hours offered from Monday to Friday. Competitive pay based on experience is provided.