Part-Time Housing Tenancy Advisor (Hybrid)

BCP Council; Bournemouth; Hybrid; GBP 31,000 - 37,000; Part time

Job summary

A local government organization is seeking a Tenancy Advice Assistant to join the Tenancy Advice and Repairs Team on an 18-month fixed-term part-time basis. This role involves managing customer contacts and providing support for tenancy and housing issues. The ideal candidate will demonstrate excellent communication and IT skills, and be a proactive team player. The position starts office-based with a move to hybrid working after training, offering strong career progression opportunities.

Benefits

Career progression opportunities

Enhanced benefits package

Supportive work environment

Qualifications

• Strong team player who is proactive and effective at delivering the best customer service.
• Excellent communication skills.
• Excellent IT skills.
• Ability to multi-task.

Responsibilities

• Provide an excellent service to customers to meet their individual needs.
• Deal with contacts from tenants and log such contact on the Council’s Northgate Housing IT system.
• Provide basic advice and information to customers on housing management matters.
• Receive complaints of anti‑social behaviour and deal with these in accordance with policies and procedures.
• Manage low‑level Good Neighbourhood Management cases.

Job description

A local government organization is seeking a Tenancy Advice Assistant to join the Tenancy Advice and Repairs Team on an 18-month fixed-term part-time basis. This role involves managing customer contacts and providing support for tenancy and housing issues. The ideal candidate will demonstrate excellent communication and IT skills, and be a proactive team player. The position starts office-based with a move to hybrid working after training, offering strong career progression opportunities.