Part-Time Housing Services Assistant — Frontline Tenant Support

Cardiff Community Housing Association; Cardiff; On-site; GBP 40,000 - 60,000; Part time

Job summary

A community housing organization in Cardiff is seeking a part-time Housing Services Assistant to support customers by answering housing inquiries and providing solutions. This office-based role involves managing calls and assisting the Housing Customer Service team to ensure sustainable tenancies. Candidates with strong communication and administration skills will gain valuable experience, with opportunities for formal housing qualifications during work hours.

Benefits

Opportunities for formal housing-related qualifications

Hands-on experience in customer service

Qualifications

• Strong communication skills.
• Administration skills.
• Customer service experience preferred.

Responsibilities

• Answer housing questions and help find solutions.
• Handle incoming and outbound calls.
• Support Neighbourhood Managers and other officers.

Job description

A community housing organization in Cardiff is seeking a part-time Housing Services Assistant to support customers by answering housing inquiries and providing solutions. This office-based role involves managing calls and assisting the Housing Customer Service team to ensure sustainable tenancies. Candidates with strong communication and administration skills will gain valuable experience, with opportunities for formal housing qualifications during work hours.