Part-time Call Centre Operator

Careline Support Ltd; Moortown; On-site; GBP 11,000 - 12,000; Part time

Job summary

A telephone assistance company is seeking a Part-time Careline Operator to provide support to retired homeowners. Duties include responding to emergency situations and logging calls. The ideal candidate will possess excellent customer service skills, a friendly demeanor, and the ability to stay calm under pressure. This role offers a competitive salary and a supportive work environment.

Benefits

Annual holiday of 22 days

On-the-job training

Career development opportunities

Free on-site parking

Group pension scheme

Health screening every 3 years

Life assurance 1 × salary

Qualifications

• Must have experience in telephone-based customer service environments.
• Ability to learn new IT systems and embrace technical knowledge.

Responsibilities

• Provide emergency assistance and reassurance to retired homeowners.
• Log calls accurately in the CRM system.
• Respond to various situations including medical emergencies.

Skills

Friendly telephone manner

Calm under pressure

Excellent customer service skills

Familiarity with IT systems

Strong written and spoken English

Job description

Known internally as Part‑time Careline Operator

Job Details

• Location: Call Centre based in Ringwood, Hampshire (you will work on site)
• Shifts required: 15:00 to 20:00, worked as 4 shifts on and 4 shifts off. Includes weekends and Bank holidays on the roster.
• Salary: Circa £22-23,000 per annum, pro rata for part‑time (from £11.28 per hour).

About the Role

Our Careline / Call Centre Operators provide emergency assistance and reassurance to thousands of retired Homeowners living in independently owned retirement apartments right across the UK.

As a Part‑time Careline Operator, you will work as part of the call centre team, providing telephone‑based customer support with responsibilities including:

• Taking incoming calls and responding to a variety of situations including medical emergencies, fire panel alarms, security entry calls, or speaking to people keen to hear a friendly voice.
• Logging each call in our CRM system ensuring information is accurately recorded.
• Providing a friendly, responsive, and attentive approach on every call.

About you

As a Part‑time Careline / Call Centre Operator, you will be able to:

• Display a warm and friendly telephone manner.
• Be calm in a crisis situation and work well under pressure.
• Embrace and learn new IT systems and technical knowledge with ease and be familiar with customer databases.
• Demonstrate a high standard of written and spoken English.
• As a customer service professional, you will understand the importance of excellent customer skills and a ‘customer first’ approach.
• It is desirable to have a degree of experience in telephone‑based or fast‑paced customer service environments.

Your rewards

• Annual holiday of 22 days per annum, inclusive of Bank Holidays.
• Supportive and friendly team.
• ‘On the job’ training from your initial induction and throughout your time with Careline.
• Career development opportunities.
• Bright, contemporary offices based in Ringwood.
• Free on‑site parking.
• Group pension scheme.
• Eye care vouchers.
• Rewards for colleague referrals.
• John Lewis vouchers for expectant Mums and Dads.
• Health screening every 3 years.
• Life assurance 1 × salary.
• Rewarding work; you’ll be making a positive difference every day.

By joining Careline, you will gain valuable skills and work experience with a respected company…excellent for long‑term career aspirations!

Company Values - TORCH – Trust – Openness – Respect – Communication – Honesty

Established in 2020, Careline Support Ltd provides a telephone support service to over 10,000 retired Homeowners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement. We are committed to maintaining a first‑class level of service at all touch points. The creation of Careline has enabled us to elevate our service and our amazing call handling team ensures that no‑one is left alone in an emergency.

About us

We are looking for the very best people to join our business, so if you feel you have the skills and attributes to make a difference and you want to be part of our success story, apply today!

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