Part-Time Bilingual Customer Service Advisor — German/Dutch (Cambridge)

Ann Pettengell; Cambridge; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A customer service recruitment agency is seeking a part-time German and/or Dutch speaking Customer Service Advisor in Cambridge. Key responsibilities include responding to customer inquiries via email and phone, managing bookings, and addressing customer issues. Candidates must have experience in customer service roles and a positive attitude. The position offers a competitive hourly rate of £13.00, progressing to £15.00 after probation, with working hours from Monday to Friday.

Qualifications

• Previous experience in customer service or administrative roles is required.
• Experience within the travel industry is advantageous.
• Self-starter with a positive 'can-do' attitude.

Responsibilities

• Respond to customer enquiries primarily via email and phone as needed.
• Amend bookings and manage/address special requests.
• Pro-actively deal with customer issues and complaints.

Skills

Fluent German and/or Dutch speaker (both written and spoken)

Demonstrable experience in Customer Service/Administrative roles

Well-organised with the ability to prioritise workload

Great customer-focused manner

Strong attention to detail

Good problem-solving skills

Good IT skills with competency in MS Office

Job description

A customer service recruitment agency is seeking a part-time German and/or Dutch speaking Customer Service Advisor in Cambridge. Key responsibilities include responding to customer inquiries via email and phone, managing bookings, and addressing customer issues. Candidates must have experience in customer service roles and a positive attitude. The position offers a competitive hourly rate of £13.00, progressing to £15.00 after probation, with working hours from Monday to Friday.