Parking Debt and Complaints Officer

Essential Employment; London; On-site; GBP 100,000 - 125,000; Part time

Job summary

A leading recruitment agency in London is seeking a Parking Debt and Complaints Officer to deliver effective services for the Parking and Network Management team. Responsibilities include managing public inquiries and complaints related to parking while ensuring high service standards. The role requires attention to detail and experience in handling customer service issues. This is a temporary position offering a competitive hourly rate.

Qualifications

• Experience in customer service or complaint handling.
• Ability to produce work to a consistently high standard.
• Strong attention to detail in reconciling income and performance.

Responsibilities

• Deliver a timely and effective service for the Parking and Network Management team.
• Produce work for complaints, enquiries, or appeals regarding Penalty Charge Notices.
• Reconcile and monitor parking income and Enforcement Agent performance.

Job description

Overview

Parking Debt and Complaints Officer needed in Southwark

The rate is £19.94ph PAYE. This is a temporary role. Reference number: RQ1590839.

Responsibilities

• Deliver a timely and effective service for the Parking and Network Management team and the wider council.
• Produce work to a consistently high standard and use experience, knowledge and aptitude to weigh up the evidence in each case, whether it is a complaint, a member's enquiry or an appeal against a Penalty Charge Notice (PCN) at the warrant stage where Enforcement Agents have been engaged.
• Reconcile and monitor parking income and Enforcement Agent performance.

How to apply

If you are interested in the role please apply on our website with your CV; alternatively you can email your CV to [e-mail] quoting the reference number.

About the employer

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references, so please be prepared.

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