PACS RIS IT Support Officer

NHS; Newcastle upon Tyne; On-site; GBP 31,000 - 38,000; Full time

Job summary

A leading healthcare organization is seeking an IT Support Officer to provide 1st and 2nd line support within their PACS Team. The ideal candidate will have a degree level qualification in IT or equivalent experience, along with at least 2 years of relevant work experience in the UK. Responsibilities include IT system administration and user support across multiple sites.

Qualifications

• Educated to degree level in a relevant field or equivalent recently obtained knowledge & experience.
• Ability to support individuals from various IT knowledge levels.
• Experience in handling confidential information.

Responsibilities

• Provide 1st & 2nd line IT support to users.
• Liaise with suppliers to implement fixes.
• Carry out IT admin duties.

Skills

Problem-solving

Excellent IT knowledge

Communication

Ability to multi-task

Education

Degree in IT or equivalent

Tools

IT systems administration

Hospital Based Systems

Job description

Job summary

An exciting opportunity has arisen within the PACS Team at the University Hospitals of North Midlands for an enthusiastic and energetic individual with excellent IT admin and troubleshooting skills.

Main duties of the job

The successful candidate will have a degree in IT, formal IT qualifications to degree level or equivalent recent work experience in an IT related field. They will work within a small team to support the Imaging Directorate in their use of imaging specific IT systems & solutions.

A minimum of 2 years work experience must have been gained in the UK.

In the course of duties, the successful candidate will, amongst many other duties, provide 1st & 2nd line IT and system support to Trust & non-Trust users for hardware & software solutions, carry out IT admin duties, liaise with suppliers & IM&T colleagues to determine & implement fixes & support the PACS Manager with ongoing projects.

Key relationships will be with clinical & non-clinical staff of all levels, from across the Trust & the wider local health economy as well as IM&T colleagues & external suppliers.

The role requires a physical presence on site where there is an element of face to face user support. The main office is on the Royal Stoke site, and the post holder will go to other sites as required.

Please note: Unfortunately this role does not support visa sponsorship.

About us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we are highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co‑created by staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Job details

• Date posted: 25 November 2025
• Pay scheme: Agenda for change
• Band: Band 5
• Salary: £31,049 to £37,796 a year
• Contract: Permanent
• Working pattern: Full‑time
• Reference number: 205-7536126-A
• Job locations: Royal Stoke University Hospital, Newcastle Road, Newcastle Under Lyme, ST4 6QG

Job responsibilities

Please find the attached document which details the role: PACS RIS IT Support Officer Job Description and Person Specification

Person Specification

Education - Essential

• Educated to degree level in a relevant field OR equivalent recently obtained knowledge & experience gained in a work‑based setting

Skills, ability and Knowledge - Essential

• Ability to support individuals from a wide range of disciplines with varying levels of IT knowledge and skills
• Ability to proactively problem‑solve and work on own initiative
• Must have excellent working knowledge of computers and software applications
• Thoroughness of application form and supporting information
• Ability to multi‑task to deal with multiple incidents awaiting resolution
• Ability to travel and work across multiple sites

Desirable

• Ability to work accurately at speed

Experience - Essential

• Must have excellent working knowledge of computers and software applications
• Experience of supporting users with software/IT workflow related queries
• Experience of IT system administration
• Good communication and the ability to diplomatically deal with users of mixed IT ability
• Experience of handling confidential information

Experience - Desirable

• Good Working Knowledge of Hospital Based Systems
• Experience of RIS / PACs system administration
• Experience of working in an NHS organisation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

Employer details

Employer name: University Hospital of North Midlands NHS Trust

Address: Royal Stoke University Hospital, Newcastle Road, Newcastle Under Lyme, ST4 6QG

Employer's website: https://www.uhnm.nhs.uk