PABC Booking Clerk

Betsi Cadwaladr University Health Board; Wrexham; On-site; GBP 25,000 - 27,000; Full time

Job summary

A leading healthcare organization in Wrexham is seeking a dedicated individual for a role in their patient booking department. This position involves working in a busy call centre environment to manage outpatient clinic appointments and waiting lists effectively. The ideal candidate should possess excellent communication skills, have experience in handling public interactions, and a good standard of education. This role offers a salary of £25,313 to £26,999 per annum pro rata.

Qualifications

• Ability to work as part of a team.
• Previous waiting list management experience.

Responsibilities

• Booking outpatient clinic appointments and theatre procedures.
• Managing a waiting list and booking patients.

Skills

Experience of working in an Acute hospital/GP practice or Call centre environment

Experience of working with general public

Competent in use of Microsoft office

Education

Good standard of education GCSE maths English A-C

NVQ3 or equivalent or knowledge or experience working in a busy office environment

Understanding of Medical terminology/ NHS experience

Tools

Microsoft packages

NHS systems

Job description

The ability to speak Welsh is essential for this post"

Working as part of a team in a busy appointments call centre, booking a range of outpatient clinic appointments and theatre procedures.

Main duties of the job

A fabulous opportunity has become available to join the patient booking department based in Wrexham Maelor Hospital. We are looking for a hard working individuals to join our team. The role is based in a busy call centre environment and the successful applicants will be part of a team of experienced staff with responsibility for managing a waiting list and booking patients. This role requires excellent communication skills, the ability to multi task and stay calm under pressure is essential.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualification

• Good standard of education GCSE maths English A- C
• NVQ3 or equivalent or knowledge or experience working in a busy office environment
• I.T knowledge Micro soft packages
• Understanding of Medical terminology/ NHS experience
• Experience of working with NHS systems

Skills

• Experience of working in an Acute hospital/GP practice or Call centre environment
• Experience of working with general public
• Experience of working with NHS systems
• Competent in use of Microsoft office

Experience

• Ability to work as part of a team
• Previous waiting list management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£25,313 to £26,999 a yearper annum pro rata