Overpayments HR Advisor - Hybrid, Impact & Growth

DHL Supply Chain; Milton Keynes; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading supply chain company is seeking an HR Customer Service Advisor - Overpayments in Milton Keynes. The role involves managing overpayment recovery processes, liaising with external partners, and providing expert advice to employees and stakeholders. The ideal candidate will have HR or Payroll experience, excellent communication skills, and proficiency in data management. The company offers a hybrid working model, competitive benefits, and the opportunity to work in a dynamic environment.

Benefits

Private Medical Insurance

Discretionary bonus

Flexible working options

Generous pension scheme

Free 24/7 GP consultations

Retail and lifestyle discounts

Affordable loans and savings schemes

Qualifications

• Experience in an HR, Payroll, or case management environment, preferably in a high-volume setting.
• Ability to handle sensitive information with empathy and professionalism.
• Confidence with Excel for data tracking and reconciliation.
• Strong attention to detail in providing accurate HR-related advice.
• Capable of managing multiple cases and prioritizing effectively.

Responsibilities

• Manage the overpayment recovery process.
• Track correspondence to employees and external stakeholders.
• Liaise with external partners for information exchange.
• Work closely with Payroll on complex queries.
• Maintain accurate case records for compliance.

Skills

HR experience

Empathy

Data management

Stakeholder management

Organizational skills

Tools

Microsoft Office

Oracle/OSC

Job description

A leading supply chain company is seeking an HR Customer Service Advisor - Overpayments in Milton Keynes. The role involves managing overpayment recovery processes, liaising with external partners, and providing expert advice to employees and stakeholders. The ideal candidate will have HR or Payroll experience, excellent communication skills, and proficiency in data management. The company offers a hybrid working model, competitive benefits, and the opportunity to work in a dynamic environment.