Overnight Closer

Planet Fitness; East Appleton; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a high-energy Overnight Closer for its member services team. This role is crucial in creating an exceptional member experience by delivering top-notch customer service and managing front desk operations. The ideal candidate will have a passion for fitness, a positive attitude, and the ability to empathize with members. Join a dynamic team dedicated to enhancing lives through a supportive fitness environment. If you're ready to make a difference in people's lives and thrive in a fast-paced setting, this opportunity is perfect for you!

Benefits

Complimentary Back Card Membership

Company Facilitated Training

Rewards and Recognition Programs

Qualifications

• Customer service background preferred with strong listening and problem-solving skills.
• Must be 18 years or older with a passion for fitness and health.

Responsibilities

• Provide exceptional customer service to members and guests.
• Handle front desk activities including member check-ins and tours.
• Close shifts and create bank deposits for the next day.

Skills

Customer service skills

Basic computer proficiency

Problem-solving skills

Listening skills

Positive attitude

Education

High school diploma or equivalent

Job description

At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential. We are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team!

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.

Why Planet Fitness?

Each of our employees receive:

• Complimentary Back Card Membership
• Company Facilitated Training
• Rewards and Recognition Programs

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day.
• Create a bank deposit for next day.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

JOIN THE CLUB.

Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand.

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.