Over 55's Housing - Complex Manager

Clarion Housing Group; England; On-site; GBP 23,000 - 32,000; Full time

Job summary

A leading housing organization in Hertfordshire is seeking a Facilities Coordinator to manage access to buildings and support residents in Over 55's Housing schemes. Your role entails excellent customer care and communication skills, ensuring security and high-quality service delivery. Flexibility and good IT skills are essential. This fixed-term contract offers competitive pay and the chance to impact people's lives positively.

Qualifications

• Experience in Facilities Management preferred.
• Understanding of the housing/building management sector.

Responsibilities

• Manage building access for residents and ensure security.
• Act as the first point of contact for residents.
• Handle emergencies and prioritize workload effectively.

Skills

Customer care skills

Excellent communication skills

Time management skills

Flexibility

Tools

IT skills on various systems

Job description

• Salary: £23,587.20 - £31,024 per annum
• Location: Hertfordshire - Highfields
• Hours: 36 per week
• Contract Type: Fixed Term contract / Secondment ending 27th March 2026

This is a great opportunity to join our team - Employer of the Year Housing Heroes Awards 2025 and one of LinkedIn's Top Companies 2024!

Overview

We're looking for someone with good customer care skills to provide a focused management service to our residents living in our Over 55's Housing schemes.

Responsibilities

• Manage access to the building for residents, contractors and visitors, and be a key-holder for the building, ensuring security of the communal areas and facilities.
• Act as the first point of contact for residents, with excellent communication skills, and collaborate with other internal teams to deliver services to residents so they can enjoy their homes and the wider facilities provided.
• Be flexible, calm under pressure and able to deal with emergencies. Use excellent time management skills to organise and prioritise workload while delivering high-quality services.

Requirements / Qualifications

• Preferably experience in Facilities Management and working knowledge and understanding of the housing/building management sector.
• Good IT skills on a range of systems to support this role.

Additional Information

This is a fantastic opportunity to use your skills and experience to really make a difference to people's lives whilst expanding your skills and knowledge of the housing sector.

Please review the full role profile on our website before applying. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle. Not sure who we are and what we do? Click 'apply' to visit our website where you can dive in and find out more about us and the benefits we offer.

Closing Date: Monday 6th October 2025 at midnight.

Although based at Highfields, applicants may need to cover other schemes in the area therefore access to a vehicle is essential.

This post is subject to Basic Criminal Record Check Clearance.

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You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.