Outreach Officer

JobStart Scheme; Londonderry; On-site; GBP 80,000 - 100,000; Part time

Job summary

A community support organisation in Londonderry seeks a Carers and Support Worker to provide practical support and guidance to individuals facing challenges. Responsibilities include conducting assessments, developing personalized support plans, and engaging with vulnerable groups. Applicants should have NVQ Level 3 in a relevant subject and possess excellent communication skills. The position offers up to 25 hours per week, with flexibility based on approval, and a competitive hourly wage ranging from £7.55 to £12.21 depending on age and experience.

Qualifications

• Experience in delivering interventions.
• Knowledge of child development when applicable.
• Personal qualities like passion for social action, adaptability, solution-focus, and empathy.

Responsibilities

• Conduct assessments to identify individual needs, goals, and challenges.
• Develop and implement personalised support plans.
• Provide information and referrals to community resources.
• Engage with vulnerable groups to deliver support.
• Organise outreach sessions and community events.
• Advocate for clients' rights and ensure they receive necessary assistance.
• Maintain accurate records and client files.

Skills

Strong communication and interpersonal skills

Ability to build relationships and engage with diverse populations

Good organisational and time management skills

Knowledge of local community resources and statutory services

Commitment to maintaining confidentiality and professional boundaries

Cultural sensitivity and awareness of diversity issues

Proficiency in IT programs like Outlook, Word, and Excel

Education

NVQ Level 3 in health and social care or relevant subject

Job description

THE EMPLOYER IS: BALLYMAGROARTY HAZELBANK COMMUNITY PARTNERSHIP. To provide practical support, guidance, and advocacy to individuals and communities facing various challenges, helping them access essential services, develop life skills, and improve their wellbeing and independence.

Responsibilities

• Conduct assessments to identify individual needs, goals, and challenges.
• Develop and implement personalised support plans and interventions.
• Provide information, referrals, and signposting to community resources such as housing, healthcare, employment, and social services.
• Engage with vulnerable groups, building rapport and trust to effectively deliver support.
• Organise and facilitate outreach sessions, community events, and educational workshops.
• Collaborate closely with local agencies, community organisations, and other stakeholders.
• Advocate for clients' rights and ensure they receive necessary assistance.
• Maintain accurate records, update client files, and produce reports.
• Promote awareness on relevant issues within the community through talks, campaigns, or school visits.
• Uphold safeguarding policies to protect vulnerable individuals.
• Work as part of a multidisciplinary team, attending meetings and training as required.

Skills and Qualifications

• Strong communication and interpersonal skills.
• Ability to build relationships and engage effectively with diverse populations.
• Good organisational and time management skills.
• Knowledge of local community resources and statutory services.
• Commitment to maintaining confidentiality and professional boundaries.
• Cultural sensitivity and awareness of diversity issues.
• NVQ Level 3 in a relevant subject like health and social care, early years, or education.
• Experience in delivering interventions.
• Knowledge of child development (where applicable).
• Proficiency in IT programs like Outlook, Word, and Excel.
• Personal qualities such as being passionate about social action, adaptability, solution‑focused attitude, patience, empathy, and the ability to work both independently and as part of a team are highly regarded.
• A driving license and access to a car can be essential depending on the role.
• Experience in safeguarding, equality, diversity, inclusion, and anti‑discriminatory practices.

Further Information

The Employer is: BALLYMAGROARTY HAZELBANK COMMUNITY PARTNERSHIP. JobStart Opportunity - Working Hours Information-Standard Hours: up to 25 hours per week.-Flexible/Reduced Hours: May be available upon approval by a Work Coach.-Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment. The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.

Job Sector: Carers and Support Workers | Area: Derry or Londonderry | Location: Derry/Londonderry | Salary: 16-17 £7.55, 18-20 £10.00, 21+ £12.21 per hour | No. vacancies: 1 | Contract Type: Temporary | Weekly hours: 25 | Published date: 24/11/2025 | Closing date: 02/01/2026 | Worktime: Monday-Friday 9.00am-2pm