Outpatient Booking Co-ordinator

James Paget University Hospitals NHS Foundation Trust; Great Yarmouth; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading NHS foundation trust in Great Yarmouth is seeking an organized and proactive individual to join the booking team. This vital role entails managing patient referrals and bookings efficiently while ensuring that clinical information is accurately recorded. The ideal candidate will have a strong background in administration and excellent digital literacy, with experience in patient management systems being essential. The position supports timely dermatology care according to national standards and requires close collaboration with Clinical staff.

Qualifications

• Organised, efficient, and proactive individual.
• Ability to manage patient referrals and bookings efficiently.
• Experience working within a healthcare setting.

Responsibilities

• Ensure patient referrals and bookings are managed efficiently.
• Maintain clinical information and service targets.
• Book, monitor, and reschedule outpatient appointments.

Skills

Strong background in administration

Excellent digital literacy

Experience with patient management systems

Job description

Overview

We are looking for an organised, efficient, and proactive individual to join the existing booking team. Working closely with Speciality Consultants, external outsourced providers and Primary Care Referrers, the post holder will ensure that patient referrals and bookings are managed efficiently, clinical information of accurately recorded and shared, service targets are met.

The ideal candidate will have a strong background in administration, excellent digital literacy and experience with patient management systems. This is a vital role in supporting the delivery of timely and effective dermatology care to patients in accordance with the National 18 week Referral to Treatment (RTT) Standards, DMO1 Diagnostic Standards and the 28 day Faster Diagnosis Standard.

To provide an RTT management & booking service, working in partnership and liaising with Operational Managers, Business Support Managers, Secretaries, Clinicians and other outpatient colleagues to keep outpatient clinics utilised to optimum levels.

To provide a professional and efficient service to patients and service users.

To be responsible for booking, monitoring, organising and rescheduling outpatient appointments in accordance with RTT rules, escalating any capacity pressures or concerns to the Management Team.

Equality and Diversity

The James Paget University Hospitals NHS Foundation Trust recognises the requirement to promote health and reduce ill-health. The Trust is committed to the principles of improving working lives through a number of initiatives such as job share, flexible working and the development of a culture of openness and transparency. The Trust is committed to ensuring that no job applicant or employee receives less favourable treatment on the grounds of their age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.

Trust Population

The James Paget University Hospitals NHS Foundation Trust serves a population of around 250,000 people in the Great Yarmouth, Lowestoft and Waveney areas. The Trust provides an integrated hospital and community children's service.

Behaviours

• Putting patients first
• Aiming to get it right
• Recognising that everybody counts
• Doing everything openly and honestly