Outfall Investigation Technician

Thames Water; Slough; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading water utility company in the United Kingdom is seeking an Outfall Investigation Technician to identify and trace pollution in affected areas. The role includes performing property surveys, completing survey sheets, and supporting network investigations. Essential qualifications include a full UK driving license, strong customer service skills, and proficiency in IT systems. The position offers a salary of up to £33,000 and various benefits including annual leave and a pension scheme.

Benefits

Annual leave of 24 days, increasing with service

Van and PPE provided

Generous pension scheme

Performance-related pay

Qualifications

• Full UK Driving License for daily travel.
• Excellent customer service and communication skills.
• Competent at using IT systems, GIS, and O365 software.
• Excellent organisational skills.

Responsibilities

• Identify and trace pollution in affected catchments.
• Carry out property surveys for connection checks.
• Complete survey sheets detailing issues for customers.
• Perform follow-up visits to check rectifications.
• Support network regions with reactive tracing.
• Install missing surface water rodding eye caps.

Skills

Full UK Driving License

Customer service skills

Communication skills

IT systems competency

Organisational skills

Job description

What you’ll be doing

as an Outfall Investigation Technician

• Identifying and tracing pollution in the affected catchments, and narrowing down areas and sub-catchments to street and property levels using lift and look tracing, caging, CCTV and sampling.
• You will carry out property surveys at domestic and commercial properties to check connections using dye and CCTV and identify misconnections or other pollution sources.
• Completing survey sheets detailing the issue for the customer to rectify.
• Perform follow‑up visits to check rectifications, assist customers in finding solutions, and diagnose pollution at outfalls.
• Support network regions with reactive tracing where required, and STW catchment investigations.
• Technicians may also be required to install missing surface water rodding eye caps in private drains, which requires confined space entry and light civil work.

Base location: London – Travel will be required to the following locations: Hogsmill (KT13BW), Mogden (TW77LW), Maple Lodge (WD39SQ) & Slough (SL14QA).

Working pattern or hours: 36 Hours per week (Mon‑Fri).

What should you bring to the role?

To thrive in this role, the essential criteria you’ll need is :

• Full UK Driving License for daily travel to locations for assigned project work and customer properties.
• Excellent customer service and communication skills.
• Competent at using the appropriate IT systems, GIS and O365 software.
• Excellent organisational skills.

Additional skills and experiences would be great to have / bring

• Knowledge of drainage and sewerage systems is desirable.
• Previous experience in a similar role within the water industry.

What’s in it for you?

• Offering a salary up to £33,000 per annum, depending on skills and experience.
• Annual Leave: 24 days holiday per year increasing to 28 with the length of service (plus bank holidays).
• Van and PPE provided for business use.
• Performance‑related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.