Orthotic Clerk

The Royal Wolverhampton NHS Trust; Wolverhampton; On-site; GBP 20,000 - 24,000; Full time

Job summary

A large NHS trust in the West Midlands is seeking a qualified receptionist to provide clerical support and excellent customer service. In this role, you will manage patient appointments, prepare clinic sheets, and ensure effective communication with patients. A solid background in administration, preferably with an NVQ 3 qualification, is required. The trust values diversity and offers a supportive and flexible working environment, committed to improving patient care and employee satisfaction.

Benefits

Supportive working environment

Flexible working arrangements

Opportunities for personal development

Qualifications

• Proven experience in business and administration roles.
• Strong organizational skills and attention to detail.
• Ability to deliver effective customer service.

Responsibilities

• Prepare orthotic clinic sheets and patient information accurately.
• Provide efficient and welcoming reception service to patients.
• Manage appointments and transport arrangements for patients.
• Accurately use patient management and orthotic ordering systems.
• Handle prescription charges and issue receipts.

Skills

Client-focused service

Initiative in organizing workload

Adaptability to new systems

Education

Minimum of NVQ 3 in business and administration

Tools

Clinical Web Portal

PAS

Microsoft Office

Job description

To deliver an effective and competent level of receptionist and/or clerical support and consistently deliver a "client-focused" service which promotes good customer service and effective working relationships.

The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.

The job description and person specification may be reviewed on an on-going basis in accordance with the changing needs of the Department and the Organisation

Senior staff (Grade 3) will be required to demonstrate a significant level of initiative in organising their workload and that of others and in taking decisions and action within clearly defined limits

Main duties of the job

To prepare orthotic clinic sheets, patient information sheets and orthoses ensuring all are accurate

To provide reception service for patients that is efficient and welcoming

To make appointments for patients to attend the orthotic clinics, also to cancel and re-book clinics as the need arises and arrange their transport when appropriate.

To accurately add, amend and retrieve information on the computerised patient management and orthotic ordering systems

To make prescription charges and issue receipts or note proof of exemption from such charges where appropriate

To order, progress chase, receive and dispatch orthoses

About us

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Job responsibilities

Please see attached Job Description/Person Specification for a full detail of role and main responsibilities

Person Specification

Qualifications

• Minimum of NVQ 3 in business and administration or significant provable previous experience
• Good all-round knowledge of computers with the ability to quickly adapt and learn new systems. ( Clinical Web Portal, PAS, Microsoft Office)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.