Orderline Representative

QVC; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading live shopping company is seeking an Orderline Representative to provide exceptional customer service in a remote role. Responsibilities include handling inbound customer calls, processing orders efficiently, and promoting engaging products to enhance customer loyalty. Ideal candidates will have strong communication skills and a passion for delivering first-class service. This full-time position offers competitive hourly pay of £12.41, comprehensive health programs, and various other benefits including paid time off and employee assistance programs.

Benefits

30 days of annual leave

QVC bike leasing

Comprehensive health program

Free parking

Subsidised cafeteria

Qualifications

• Desire to deliver a first-class customer service experience.
• Experience using a computer is necessary.
• Fantastic communication skills.

Responsibilities

• Handle inbound customer calls and process orders.
• Promote products to improve customer loyalty.
• Participate in a two-week training period.

Skills

Customer service experience

Computer skills

Communication skills

Job description

Overview

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.

Your Opportunity, Your Team

• The Orderline Representative supports our Contact Centre Team in Knowsley. Please view our video to learn more about working in our Contact Centre at QVC.

• Joining the QVC UK team means a strong work-life balance and benefits like home office options, 30 days of annual leave, QVC bike leasing, comprehensive health program, free parking and a subsidised cafeteria. Best of all, you’ll join a global, dynamic company where collaboration and support help you make a real impact.
• Hourly Pay

£12.41 per hour

Where You\'ll Work

This is a working from home role.

Please ensure you have a space for your computer setup, complete with two monitors, and a stable internet connection to facilitate your tasks effectively.

Contract type

• Permanent
• Full-time

Work hours

• On Call Evenings Monday - Sunday: 16:00-02:00, with 2 weeks notice of shift.

What You\'ll Do

• In addition to being the welcoming friendly voice of QVC, you will be passionate about providing world class customer service. Our Orderline team members handle inbound customer calls, efficiently & accurately processing customer orders whilst promoting engaging products to improve customer loyalty.
• Whilst working as part of a team to ensure our overall success, you will also work towards achievable individual performance targets.
• To set you up to be successful and ensure you are ready to be great in your role, you will be provided with a supportive and seamless onboarding experience – which will include two weeks of training. Please note your first two weeks with us will be your training period, scheduled Tuesday - Saturday 17:00 - 23:00, 30 hours only, which will take place onsite.

What You\'ll Bring

• The desire to deliver a first-class customer service experience.
• Experience using a computer is necessary in this role.
• Have fantastic communication skills.

Disability Confident Scheme

QVC UK is a Disability Confident Leader, level 3 accredited employer and operates a Disability Confident Scheme (“DCS”). For any UK based roles, if you’d like to be considered under this scheme, please indicate this on the application form.

Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [e-mail] for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate\'s qualifications, skills, experience, and geographic location as well as business and market conditions.