Order Processor

Castle Employment Agency Ltd; Scarborough; On-site; GBP 10,000 - 40,000; Part time

Job summary

A recruitment agency is seeking an Order Processor to join their friendly office team in Scarborough. This temporary position offers the opportunity to become permanent for the right candidate. The role involves processing customer orders, handling inquiries, and providing support. Ideal candidates will have previous office admin experience, excellent customer service skills, and a strong desire for career development. The salary is £12.60 per hour for a full-time commitment of 40 hours per week, Monday to Friday.

Qualifications

• Previous experience in an office environment is necessary.
• Confidence in communicating with customers over the phone.
• Motivated and driven to build a long-term career.

Responsibilities

• Provide support to existing customers as needed.
• Create quotations and interpret customer enquiries.
• Process customer orders accurately from enquiry to completion.
• Contact customers to clarify or amend orders.
• Check orders against original requests.
• Handle calls and transfer to appropriate departments.

Skills

Office admin experience

Customer service skills

Problem-solving skills

Motivation

Job description

We’re looking for an Order Processor to join a friendly and supportive office team on a temporary basis, with the opportunity to go permanent for the right person.

This is a great opportunity to grow your career in a business that offers full training, long term development and a welcoming, open‑plan working environment.

You will be part of a team that prides itself on accuracy, customer care and high standards. If you enjoy working with customers, solving problems and managing orders with precision, this could be ideal for you.

Some of the Order Processor duties include:

• Speaking with existing customers and providing support when needed
• Creating quotations and interpreting customer enquiries within agreed time‑scales
• Processing customer orders accurately from enquiry through to completion
• Contacting customers to clarify or amend orders and providing technical advice after training
• Checking orders against original requests and progressing the to the next stage
• Taking calls for the processing team and transferring to the correct department

We are looking for someone with previous office admin experience who is confident speaking with customers on the phone. You will enjoy working in an open‑plan office and be comfortable handling a mix of order processing and customer communication. We also want someone who is motivated, driven, and looking to build a long‑term career with clear opportunities for progression.

This will be working 40 hours per week Monday to Friday, earning a salary of £12.60 per hour.