Order Management Analyst

SC Johnson Professional; Frimley; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global chemical and consumer goods company is seeking an Order Management Analyst who is fluent in English and either Greek or Italian. This role involves providing outstanding service to a portfolio of retail customers and ensuring the accurate processing of orders. The ideal candidate should possess supply chain experience and excellent communication skills. Competitive pay, benefits, and a flexible work schedule are offered. The position is located in Frimley, England.

Benefits

Competitive pay & benefits including Profit Share

Flexible starting and finishing times

33 days annual leave including public holidays

Pension and Health Insurance

Shuttle bus service from local train stations

Newly refurbished Gym with free classes

Qualifications

• Must be fluent in English and Greek or Italian, both written and verbal.
• Supply Chain Experience or understanding of end-to-end Supply Chain is desirable.
• Previous experience in customer services and order management is also desirable.

Responsibilities

• Leverage communication and influencing skills to maximize customer case fill.
• Collaborate with trade customers through analysis and communicate recommendations.
• Professionally manage stock allocations in low or out-of-stock situations.
• Ensure effective management of new product listings and delists.
• Accurately process customer orders and master data in SAP.

Skills

Fluent in English

Fluent in Greek or Italian

Communication skills

Problem-solving skills

Influencing skills

Team player

Tools

SAP

Job description

SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers – such as Raid®, Glade®, Ziploc® and more, in virtually every country around the world. Together, we are creating a better future – for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.

Order Management Analyst - Greek or Italian Speaker

• Location : Frimley, Surrey
• Function : EMEA Shared Service Centre (SSC)– Order Management

About the role

As part of the EMEA SSC, you'll provide outstanding service for all aspects of service for a portfolio of defined customers (retailers) and for the SCJ sales team for which you're responsible. We will require you to speak Greek. You will also attend supply chain meetings, manage stock allocations, ensure accurate processing of all orders and liaise with internal stakeholders and working closely with the team to plan and organise every detail of the customer fulfilment journey.

About the Team / Department

The Customer Fulfilment function is made up of 6 multilingual teams who support our commercial businesses across the EMEA region with making sure our products are delivered on time in full to our customers (retailers).

Responsibilities

• Leverage communication and influencing skills in relation to order management to maximise the customer case fill and on‑time delivery in line with departmental and customer targets.
• Collaborate with trade customers through analysis; communicate recommendations to benefit the business and build strong collaborative relationships with local business partners to drive commercial and supply chain initiatives.
• Professionally manage stock allocations in line with local sales & supply chain teams’ expectations in low or out‑of‑stock situations.
• Ensure the effective management of new product listings and delists into customers through liaison with local sales & logistics service providers.
• Accurately and smoothly process customer orders and master data (Customer & Material Data) in SAP.

Experience you’ll bring

• Fluent in English and Greek OR Italian both written and verbal.
• Supply Chain Experience or understanding of end‑to‑end Supply Chain (desirable).
• Previous experience in customer services and order management (desirable).

Behaviors you’ll need

• Influencing, presenting, communication and problem‑solving skills.
• Ability to establish collaborative and trusting business relationships through professional, proactive interactions.
• Very good team player.
• Mindset to seek continuous improvement.

What’s in it for you?

• Competitive pay & benefits incl Profit Share.
• Flexible starting and finishing times + 4.5 day working week.
• 33 days annual leave including public holidays due to supporting European countries.
• Pension, Life cover & Health Insurance.
• Shuttle bus service from local train stations, Cycle to Work Scheme, EV Charging Points.
• Newly refurbished Gym with free classes and NEW Spin Studio.

You need to be legally eligible to work in the country of application.

We are not able to support international relocation for this role.

Inclusion & Diversity

We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive, and supportive work environment where all people can thrive.

We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment.