Order Entry Specialist

Parkside Recruitment; England; On-site; GBP 80,000 - 100,000; Full time

Job summary

A recruitment agency is seeking a diligent Customer Order Administrator to manage consumer orders from placement through to delivery. This office-based role in Hayes focuses on ensuring a smooth customer experience, maintaining order accuracy, and efficiently resolving delivery-related issues. Candidates should possess strong organisational and customer service skills, with proficiency in D365 being advantageous. The position comes with a competitive salary of £30,000 per annum plus benefits.

Benefits

Benefits package

Qualifications

• Highly organised and customer-focused.
• Experience managing consumer orders and resolving issues.
• Proficient in using order management systems, ideally D365.

Responsibilities

• Process and manage consumer orders from placement to delivery.
• Maintain and manage the open order book.
• Monitor deliveries and provide tracking information to customers.

Skills

Organisational skills

Customer service skills

Proficiency in D365

Job description

Job Description

Customer Order Administrator

Location: Office-based, Hayes, Middlesex

Salary: £30,000 per annum + benefits

Hours: 40 hours per week, Monday to Sunday (between 08:00 – 19:00)

The Role

We are looking for a highly organised and customer-focused Customer Order Administrator to manage consumer-facing orders from placement through to delivery. This role plays a key part in ensuring a smooth customer experience, maintaining accurate order data, and resolving delivery or stock-related issues efficiently.

You will act as a subject matter expert within your area, working closely with the Customer Service Manager to identify process improvements and support continuous operational excellence.

Key Responsibilities

• Process and manage consumer orders from placement through to delivery
• Maintain and manage the open order book, including push-outs, pull-ins, and error orders
• Monitor deliveries, chase PODs, and provide tracking information to customers
• Handle out-of-stock notifications and amend orders as required
• Respond to customer enquiries via phone and live chat, resolving issues efficiently
• Maintain accurate records and notes within D365

Liaise with internal teams t...