Optical Customer Experience Advisor

Thorn Baker Group; Belfast; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading optical service provider based in Belfast is seeking a Customer Service Advisor to join their team. Ideal candidates will have at least one year of experience in customer service, strong communication skills, and a proactive attitude. Responsibilities include managing customer queries, processing orders, and ensuring service excellence. The role offers a competitive hourly rate of £12.60 and benefits such as life insurance, a company pension, and a generous holiday allowance.

Benefits

Company pension up to 5% matching

Life insurance – 3.5 times your salary

Quarterly bonus

33 days holiday allowance

Qualifications

• Minimum 1 year’s experience in a Customer Service environment.
• Strong communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Deliver excellent customer service and support.
• Process orders and manage customer queries.
• Log all calls for accurate record-keeping.

Skills

Excellent telephone manner

Strong problem-solving skills

Proactive attitude

Excellent PC and data skills

Education

Educational qualifications including Maths & English

Tools

SAP

Salesforce

Job description

A leading optical service provider based in Belfast is seeking a Customer Service Advisor to join their team. Ideal candidates will have at least one year of experience in customer service, strong communication skills, and a proactive attitude. Responsibilities include managing customer queries, processing orders, and ensuring service excellence. The role offers a competitive hourly rate of £12.60 and benefits such as life insurance, a company pension, and a generous holiday allowance.