Optical Assistant

Boots; Worthing; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading health and beauty retailer in the United Kingdom is seeking an Optical Assistant to join their store team in Worthing. The role involves important customer interactions from greeting to providing eyewear solutions, along with supporting eye-tests and maintaining store standards. Candidates should have a passion for customer care and a desire to learn. The position offers industry-leading training and a variety of employee benefits, ensuring a supportive work environment.

Benefits

Boots Retirement Savings Plan

Discretionary quarterly bonus

Generous employee discounts

Career development opportunities

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

Access to 24/7 counselling and support

Qualifications

• Passion for customer care.
• Enthusiasm for learning and personal development.

Responsibilities

• Order, dispense, and collect glasses and contact lenses.
• Support with eye-tests and pre-screening activities.
• Provide aftercare support through repairs and adjustments.
• Complete operational and administrative tasks.

Skills

Customer care

Enthusiasm for learning

Job description

About the role

As an Optical Assistant you will be a fundamental part of the Boots Opticians store team, being the first and last person that customers interact with. You will be based in store and report to the store manager. You will work on the shop floor and spend your time building great relationships with customers by listening and understanding their needs to find the right product or service for them. From greeting customers when they arrive in store, being part of the pre‑screening activities of an eye‑test through to helping customers find the perfect eye‑wear solution for them, no two days will be the same.

Your role within the team will give you lots of opportunities to develop your knowledge through our industry‑leading Step Into Optics training programme. This programme includes both workshop‑based learning and practical on‑the‑job experience.

Responsibilities

• Order, dispense and collect glasses and contact lenses
• Support with eye‑tests and pre‑screening activities
• Provide aftercare support through repairs and adjustments
• Complete operational and administrative tasks associated with dispensing prescriptions
• Maintain shop floor standards

What you’ll need to have

• Essential skills or experience needed to succeed in this role.
• Passion for customer care
• Enthusiasm for learning and personal development

It would be great if you also have

• Experience in a retail or clinical environment

Our benefits

• Boots Retirement Savings Plan
• Discretionary quarterly bonus
• Generous employee discounts
• Clinical and Non‑Clinical Career development opportunities
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme
• Access to free 24/7 counselling and support through TELUS Health Employee Assistance Programme

We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at Exclusions may apply eligible roles only. Please note any salary estimates given on third‑party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots Opticians
At Boots Opticians we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. Join our team and let’s see what’s possible when we change for the better.

What’s next
If your application is successful you’ll be invited to an in‑store interview in the next 14 days.
Where a role is advertised as full‑time we are open to discussing part‑time and job share options during the application process. If you require additional support as part of the application and interview process we are happy to provide reasonable adjustments to help you to be at your best.

Key Skills
Business Continuity Planning, Active Directory, C, H, Higher Education, AC Maintenance, Analytics

Employment Type: Full Time
Vacancy: 1