Optical Assistant

Boots Opticians; Chippenham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading optical retailer in Chippenham is seeking an Optical Assistant to engage with customers and support eye-test activities. Successful candidates will be passionate about customer care and eager to learn. This role offers a supportive training program and a dynamic work environment where no two days are the same.

Benefits

Boots Retirement Savings Plan

Discretionary quarterly bonus

Generous employee discounts

Career development opportunities

Enhanced leave pay for parents

Flexible benefits scheme

24/7 counselling and support

Qualifications

• Passion for customer care.
• Enthusiasm for learning and personal development.

Responsibilities

• Order, dispense and collect glasses and contact lenses.
• Support with eye-tests and pre-screening activities.
• Provide aftercare support through repairs and adjustments.
• Complete operational and administrative tasks associated with dispensing prescriptions.
• Maintain shop floor standards.

Skills

Customer care

Enthusiasm for learning

Job description

Overview

As an Optical Assistant you will be a fundamental part of our Boots Opticians store team, being the first and last person that our customers interact with. You will be based in store and report to the store manager. You will work on the shop floor and spend your time building great relationships with customers by listening and understanding their needs to find the right product or service for them. From greeting customers when they arrive in store, being part of the pre-screening activities of an eye-test through to helping our customers find the perfect eye-wear solution for them – no two days will be the same.

You will have opportunities to develop your knowledge through our industry-leading ‘Step Into Optics’ training programme, which includes both workshop-based learning and practical on-the-job experience.

Responsibilities

• Order, dispense and collect glasses and contact lenses
• Support with eye-tests and pre-screening activities
• Provide aftercare support through repairs and adjustments
• Complete operational and administrative tasks associated with dispensing prescriptions
• Maintain shop floor standards

What you’ll need to have

• These are the essential skills or experience needed to succeed in this role.
• Passion for customer care
• Enthusiasm for learning and personal development

It would be great if you also have

• Experience in a retail or clinical environment

Our benefits

• Boots Retirement Savings Plan
• Discretionary quarterly bonus
• Generous employee discounts
• Clinical and Non-Clinical Career development opportunities
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme

We have a great range of benefits in addition to the above. Exclusions may apply. Role-specific salary estimates on third-party sites are not provided or endorsed by Boots.

Why Boots Opticians

We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, embracing diversity and providing a positive and inclusive working environment for all.

What’s next

If your application is successful, you'll be invited to an in-store interview. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Role details

Business Area: Opticians, Retail

Function: Opticians

Specialism: Boots Opticians Operations

Hours per week: 37.5

Location: Chippenham, Wiltshire, UK

Store: 3209 - Chippenham

Region: OPT106 - Western England and Wales

Source: Boots