Operations Training Manager

People and Culture; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prestigious private members' club in London is seeking a Head of Learning & Development. This strategic role involves leading learning initiatives to enhance employee capabilities and align with business goals. The ideal candidate should possess over 8 years of experience in learning and development, including 3 years in leadership, with a strong capability in designing training programmes and a strategic mindset. Competitive salary and excellent benefits offered.

Benefits

Excellent career development opportunities

Private medical benefits

Discounts on food & beverage

Enhanced sick pay and maternity pay

Life assurance

Pension Scheme

Long Service Awards

Complimentary meals while on shift

Uniform laundry service

Employee assistance programme

Birthday Day Off

Qualifications

• 8+ years of experience in learning and development, with 3+ years in a leadership role.
• Proven experience in training programmes in high-performance environments.
• Strategic mindset to align initiatives with organisational goals.

Responsibilities

• Develop and implement learning and development strategies.
• Design training programmes to enhance skills and performance.
• Oversee performance management processes.
• Lead leadership development for career progression.
• Utilize digital learning tools and manage Learning Management System.

Skills

Learning & Development strategy alignment

Training programme design

Performance management oversight

Leadership development

Communication and relationship-building

Analytical skills for programme impact

Education

Bachelor’s degree in Organisational Development, Business Psychology, Human Resources, or related field

Job description

Located in the heart of Mayfair, The Arts Club is one of London’s oldest private members’ clubs and home to a community of members with a passion for the creative arts, literature, and business. From distinguished art exhibitions to fine dining, live music, and an exceptional programme of events for members, the club remains at the heart of contemporary cultural life in London.

About the Role

The Head of Learning & Development is a strategic role within People & Culture. Reporting to the People & Culture Director, this role leads learning and development initiatives to strengthen employee capability, engagement, and alignment with business goals—fostering a culture of continuous improvement, building a strong talent pipeline, and keeping the organisation agile and competitive.

Key Responsibilities

• Develop and implement a Learning & Development strategy aligned with The Arts Club’s vision and values.
• Design and deliver training programmes that enhance employee skills, performance, and engagement.
• Oversee performance management processes, ensuring clear goal-setting and continuous improvement.
• Lead leadership development initiatives to support career progression and succession planning.
• Utilise digital learning tools and manage The Arts Club’s Learning Management System.
• Partner with senior leadership and department heads to align training efforts with business priorities.Monitor effectiveness of learning programmes and drive improvements based on data insights.

Qualifications & Experience

• Bachelor’s degree in Organisational Development, Business Psychology, Human Resources, or related field.
• At least 8 years of experience in learning and development, with 3+ years in a leadership role.
• Proven experience designing and implementing training programmes within a luxury or high-performance environment.
• Strategic mindset with the ability to align learning initiatives with organisational goals.
• Exceptional communication and relationship‑building abilities.
• Analytical approach to measuring programme impact and making data‑driven improvements.

What are the Benefits

• Excellent career development opportunities
• Private medical benefits
• Discounts on food & beverage in our restaurants and sister businesses
• Enhanced sick pay and maternity pay
• Life assurance
• Pension Scheme
• Long Service Awards
• Complimentary meals while on shift
• Uniform laundry service
• Employee assistance programme
• Birthday Day Off

*Terms and conditions apply to all the above benefits

Eligibility: In line with the requirements of the Asylum and Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

We are an Equal Opportunity Employer. We value diversity and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. However applicants must have the Right to Work in the UK.

Note:Recruitment agencies, we love what you do, but this time we’ve got it covered—so no need to call us. Thanks for understanding!

Compensation: Competitive salary