Operations Team Manager

FNZ Group; Ipswich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global FinTech company is seeking a Property Operations Team Manager to lead teams in Ipswich and Salisbury. The role involves overseeing performance, ensuring regulatory compliance, and driving operational improvement. Ideal candidates have a background in financial services or accounts payable, with strong leadership and stakeholder management skills. This position offers excellent benefits and opportunities for global career progression.

Benefits

Private medical and life insurance

Paid training and leadership development

Opportunities for global mobility

Qualifications

• Experience in financial services or accounts payable operations.
• Strong communication skills with stakeholders.
• Track record of driving process improvement.

Responsibilities

• Lead and develop two operational teams across Ipswich and Salisbury.
• Oversee daily transaction processing and issue resolution.
• Manage KPIs, SLAs, and compliance standards.

Skills

Leadership

Regulatory awareness

Stakeholder management

Problem-solving

Team development

Job description

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Hybrid
£Excellent + bonus + excellent benefits + global career progression

Do you thrive on leading teams, driving performance, and delivering exceptional client outcomes? Ready to take on a key leadership role in a fast-growing global FinTech?

We’re looking for an Manager to oversee and develop two high-performing Property teams, based in Ipswich and Salisbury, as part of FNZ’s Property transactions within SIPP administration. In this role, you’ll ensure your teams deliver outstanding service, meet regulatory requirements, and continually improve processes to support our clients.

Whether you already have some property, legal or SIPP experience — or come from a broader accounts payable leadership role— this is a great opportunity to join a global brand in a leadership role.

What you’ll be doing:

As an Team Manager for the Property Investment team, you’ll provide strategic and day-to-day leadership for your teams, ensuring they operate efficiently, collaboratively, and in line with FNZ’s high standards. You’ll also be a key link between senior management, your direct reports, and other operational and technology teams.

Your responsibilities will include:

• Leading, motivating, and developing two operational teams across Ipswich and Salisbury
• Overseeing daily transaction processing, reconciliations, and issue resolution
• Ensuring regulatory and compliance standards are met at all times
• Managing performance against KPIs, SLAs, and quality benchmarks
• Acting as a point of escalation for complex queries and operational issues
• Managing resource planning, recruitment, and training for both teams

What we’re looking for:

You’ll be an experienced people leader with a track record in financial services or accounts payable operations. You’ll combine a commercial mindset with strong regulatory awareness and excellent stakeholder management skills.

Key skills and attributes:

• Some knowledge of investment operations ideally property transactions relating to SIPP administration, is desirable
• Excellent organisational and problem-solving skills
• Clear, confident communicator with all levels of stakeholders
• Experience driving process improvement and operational change
• Ability to inspire, mentor, and develop high-performing teams

At FNZ, you’ll join a global platform technology company that’s reshaping the future of wealth management. We work with top-tier banks, insurers, and investment firms — and we’re growing fast.

Here’s what you can expect:

• Private medical and life insurance
• Paid training and leadership development
• Opportunities for global mobility and career advancement
• Collaborative, supportive, and high-growth environment

Ready to lead and inspire two operational teams at the heart of a global FinTech?

Apply now to become an Property Operations Team Manager at FNZ.