Operations Support Manager

ZipRecruiter; Peterborough; On-site; GBP 60,000 - 80,000; Full time

Job summary

A growing financial services firm in Peterborough is aiming to strengthen its operations leadership by hiring a team manager to oversee a small team of analysts. The role includes managing complex operational queries, supporting decision-making with analytical data, and improving processes. Ideal candidates will have experience in financial services operations and strong organisational skills. Applicants must have the right to work in the UK.

Qualifications

• Experience in financial services operations or pensions administration.
• Track record of managing or supervising teams.
• Understanding of regulatory expectations is useful but not essential.

Responsibilities

• Manage a small team of analysts supporting various operational teams.
• Act as a point of escalation for complex operational queries and complaints.
• Analyse management information to support decision-making.

Skills

Strong operational background

Managing teams

Analytical skills

Data analysis

Organisational skills

Solutions-focused approach

Job description

Job Description

Fram Search is working with a growing financial services firm that is looking to strengthen its operations leadership function. This opportunity sits within a key team that supports the delivery of high-quality service across pensions administration, dealing support, reconciliations, and client reporting. It would suit someone with a strong operational background and the ability to manage people, processes, and change.

This position involves the line management of a small team of analysts who support various operational teams. The successful individual would act as a point of escalation for complex operational queries and complaints while also supporting wider day-to-day activity across multiple functions. There is close collaboration with team leaders to identify inefficiencies and support business priorities, including ad hoc initiatives and cross-departmental projects.

There is a strong analytical component to the role, including the collation and interpretation of management information to support senior decision-making and the delivery of Consumer Duty objectives.

We are looking to engage with individuals who have experience in financial services operations or pensions administration, and a track record of managing or supervising teams. Strong organisational skills, an ability to analyse data, and a calm, solutions-focused approach are all important qualities. An understanding of regulatory expectations, particularly around Consumer Duty, would be useful but not essential. The role suits someone who enjoys improving processes, supporting teams, and playing a central role in a collaborative operational environment.

Applicants must have the right to work in the UK.