Operations Support Manager

Vickerstock; Northern Ireland; On-site; GBP 36,000 - 40,000; Full time

Job summary

A leading manufacturing firm in Northern Ireland is seeking an Operations Support Manager to supervise their operations support team. You will drive operational excellence, oversee customer order processes, and manage inventory levels. The ideal candidate should have experience in manufacturing, exposure to supply chain management, and the ability to lead teams effectively. This role offers competitive salary options based on experience.

Qualifications

• Previous experience within a Manufacturing Environment.
• Exposure to supply chain management.
• Proven experience leading and working as part of a team.
• Experience ensuring your team hits KPI's.

Responsibilities

• Drive improvements in operational systems.
• Develop KPI reporting frameworks.
• Oversee the customer order process for accuracy.
• Optimise inventory levels.
• Manage an Administration team member.

Skills

Team leadership

Operational systems improvement

Customer order process accuracy

KPI management

Tools

Sage 200

SICON ERP suite

Job description

Operations Support Manager

£36 - £40k - DOE

Day shift, half day Friday.

Carrickfergus

Vickerstock is working in partnership with one of Northern Ireland's most recent success stories to assist them with the recruitment of an Operations Support Manager for their site in Carrickfergus.

Reporting to the Operations Manager, you are responsible for the supervision of your Operations support team, crossing into quality, supply chain and logistics, while driving lean manufacturing and operational excellence techniques across the business.

Key Responsibilities as an Operations Support Manager

• Drive ongoing improvements in operational systems, particularly Sage 200 and the SICON ERP suite.
• Develop and maintain KPI reporting frameworks that provide actionable insights to support operational decision-making.
• Oversee the end-to-end customer order process, ensuring accuracy, timely fulfilment, and high levels of customer satisfaction.
• Optimise inventory levels, balancing service requirements with effective management of working capital.
• Provide direct management of an Administration team member, with responsibility for their development and performance.

What you will need to succeed as an Operations Support Manager

• Previous experience within a Manufacturing Environment - ideally High Quality, Low/Intermediate Volume.
• Exposure to supply chain management.
• Proven experience leading and working as part of a team.
• Experience ensuring your team hits KPI's.

What we hope you will do next

Contact Warren Watson to discuss this in absolute confidence on, or send an updated CV via the link on the page.

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