Operations Support Agent & Transport Administrator

Planwell Recruitment Ltd; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A well-known distribution company is seeking an Operational Support Agent to join their team in Greater London. The successful candidate will be responsible for ensuring timely delivery of packages, answering customer inquiries, and entering data into the tracking system. The role requires strong communication skills, attention to detail, and proficiency in Microsoft Word and Excel. The position offers an hourly pay rate of £13.42, workplace pension, and 28 days holiday including bank holidays. This is a permanent role after 12 weeks subject to satisfactory performance.

Benefits

Workplace pension

28 days holiday including 8 bank holidays

Weekly online payslips

Qualifications

• Strong communication and interpersonal skills are essential.
• Ability to work under strict deadlines and in a fast-paced environment.
• Good standard of written and spoken English is required.

Responsibilities

• Ensure timely delivery of customers' packages.
• Answer incoming calls regarding shipment collections and deliveries.
• Investigate failed shipments and prioritize for next delivery.
• Enter data into the tracking system.
• Communicate effectively with team and management.

Skills

Strong communication and interpersonal skills

Ability to work in a fast-paced environment

Good time management

Attention to detail

Confidence using computers

Good written and spoken English

Tools

Microsoft Word

Microsoft Excel

Job description

We have an exciting opportunity to join a well-known distribution company based in Crayford. We have an opening available for a capable, energetic Operational Support Agent to join their friendly team on a permanent basis.

Overview

The main duties of this role will be answering phones, liaising with customers and drivers, responding to parcel enquiries, and driver debrief. You will offer support to their transport team whilst contributing to the day‑to‑day running of the department.

Responsibilities

• Ensuring that customers' urgent packages get to the right place, on time
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
• Entering data into the client's in‑house tracking system
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations
• Adhering to the client's processes, procedures and controls, and regulatory requirements

Qualifications

• Strong communication and interpersonal skills
• Ability to work in a fast‑paced environment with strict deadlines
• Good time management and attention to detail
• Confidence using computers, including Microsoft Word and Excel
• A good standard of written and spoken English

Salary & Benefits

• Hourly pay rate £13.42
• Shift is Monday to Friday, 8am‑5pm
• Workplace pension
• 28 days holiday (including 8 bank holidays)
• Weekly online payslips
• DBS check is required but can be done for you if not already held
• The role is permanent after 12 weeks subject to satisfactory performance and attendance

Due to the high volume of applications, we will only contact successful candidates.