Operations Support Agent

FedEx Group; West Byfleet; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading logistics company in West Byfleet is looking for an Operations Support Agent to join their team. You will manage customer inquiries regarding collections and deliveries, ensuring high-quality service and timely problem resolution. Candidates should excel in a fast-paced environment, have strong communication skills, and experience in customer service. Full training is provided, along with a competitive salary of £14.02 per hour, and a promising career path.

Qualifications

• Experience in a fast-paced environment, preferably in customer service.
• Ability to handle multiple tasks efficiently.
• Familiarity with tracking systems is a plus.

Responsibilities

• Answer incoming calls from customers regarding collection and delivery.
• Sort and allocate deliveries.
• Investigate failed deliveries.
• Input data into tracking system.
• Maintain communication with team and managers.
• Follow FedEx processes and regulatory requirements.

Skills

Customer service

Data entry

Communication

Problem-solving

Job description

We believe that our strengths come from our differences, and we actively invest in recruiting and retaining a diverse and inclusive workforce that reflects the communities we serve.

Working hours: 40 per week
Shift: 12:00 to 21:00 or 08:00 to 17:00
Salary: £14.02 per hour. Premia paid for hours worked between 7pm - 10pm, and 10pm - 6am.

As an Operations Support Agent you will be working in a fast paced environment and adhere to strict timelines.

You will be responsible for the following:

• Answering incoming calls from customers in relation to collection requests, along with delivery queries.


• Sorting and allocating premium and distance deliveries.


• Checking and investigating (when needed) failed deliveries/collections.


• Prioritising and re-allocating failures for the next day delivery as required.


• Inputting data into our tracking system.


• Maintaining clear and effective communications/collaboration with the team/managers and other depots.


• Following FedEx processes, procedures and controls as well as external regulatory requirements.


• Providing support to your supervisor and team members as required within the location, whilst complying with all local and corporate legal requirements and ensuring the safe and secure movement of all freight.


• Ensuring that customers' urgent packages get to the right place, on time.


• Providing customers with high quality customer service and making every experience outstanding.

Full training will be given along with a competitive salary and benefits package. We also offer excellent career opportunities for those who are keen to progress in a supportive "can do" and rapidly expanding environment.

Diversity & Inclusion is more than the workplace. It’s the cultures we celebrate, the dreams we inspire, and creating a global community where everyone is accepted. At FedEx, diversity and inclusion happens because we do it together. FedEx in the UK is Disability Confident ‘Committed’.

FedEx was built on a philosophy that puts people first. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P‑S‑P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People‑Service‑Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P‑S‑P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well‑being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today's global marketplace.